Basierend auf 2.578 geprüften Bewertungen
3,6 Sauberkeit der Zimmer
3,6 Service
3,6 Komfort der Zimmer
3,3 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 06.07.2023 auf Hotels
Kommentar von Hotelmanagement
06.07.2023 von Harrahs and Harveys Management Team, Hotelmanagement
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
von einem verifizierten Reisenden
Veröffentlicht am 25.03.2023 auf Hotels
Kommentar von Hotelmanagement
28.03.2023 von Jenn, Hotelmanagement
We love hearing from you! Thank you for leaving feedback for us.
von einem verifizierten Reisenden
Veröffentlicht am 02.04.2022 auf Expedia
Es passt alles sehr gut zusammen. Die Lage , die Sauberkeit, die Freundlichkeit einfach gut.
Kommentar von Hotelmanagement
03.04.2022 von Hotel Management , Hotelmanagement
Danke, dass Sie bei uns bleiben! Besuchen Sie uns bald wieder!
Translated using Google Translate.
von einem verifizierten Reisenden
Veröffentlicht am 26.01.2024 auf Expedia
Only had one bad experience with front desk before we arrived. But after that staff was very lovely
Kommentar von Hotelmanagement
28.01.2024 von Hotel, Hotelmanagement
Thank you for the great rating! We apologize for the issue with your check-in, thank you for bringing it to our attention. We hope to see you again soon here at Harvey's Lake Tahoe.
von einem verifizierten Reisenden
Veröffentlicht am 25.01.2024 auf Expedia
The room was advertised online as $50, but there is a non negotiable resort charge of $29.95 additional per night so it was actually $80, AND $20 for parking... per night. I still can not believe that I had to pay to park at the hotel I was staying in.
Kommentar von Hotelmanagement
28.01.2024 von Hotel, Hotelmanagement
Thank you for the feedback. Expedia notifies guests of all fees prior to booking, including Resort fees and Parking. We hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 25.01.2024 auf Expedia
half the escalatures broken no moring dinning or coffee
thing closed that staff said would be open. i feel totally ripped off and will never stay at a cesars or harveys property again
Kommentar von Hotelmanagement
28.01.2024 von Hotel, Hotelmanagement
We apologize that your stay with us fell short of your expectations. Thank you for taking the time to leave feedback; we will use it to make improvements in the future.
von einem verifizierten Reisenden aus Oak Park
Veröffentlicht am 22.01.2024 auf Expedia
We stayed at Harvey Casino for 3 days. They gave us a room which was not clean. dirty towels all over the place, bed was not made. Sheets on top of the TV, etc. I have picture I can upload if you like. We called down to the desk and reported it. They said they will assign another room and will send a bellman in 20 minutes otherwise we will have to come down to the lobby. The new room they gave us was downgraded. I won't not stay at this place again. Thanks.
Kommentar von Hotelmanagement
22.01.2024 von Rigoberto Duque, Hotelmanagement
Hello and Thank You for your feedback. We do apologize your experience was not as pleasant as we hoped it would be. After checking your folio, it does look like we adjusted off certain fees to compensate for your experience. We do hope you change your mind and visit us again and allow us the opportunity to change this negative experience into a much more position one.
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Hotels
We had to change rooms due to the air conditioner not working and making noises every few mintutes like clock work. The second room was smaller and they didn't even ask if they could help us move. When we arrived to the second room there was clear water stains where the wall paper was falling off, holes in the carpet. Will not be returning there.
Kommentar von Hotelmanagement
22.01.2024 von Rigoberto Duque, Hotelmanagement
Hello and Thank You for your feedback. We do apologize for the inconvenience you went through. We hope you return and allow us to change this past experience into a more positive one.
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Hotels
Kommentar von Hotelmanagement
21.01.2024 von Rigoberto Duque, Hotelmanagement
Thank You for your feedback. Is it possible for you to elaborate on your experience?
von einem verifizierten Reisenden
Veröffentlicht am 20.01.2024 auf Hotels
Kommentar von Hotelmanagement
21.01.2024 von Annabel, Hotelmanagement
Thank you for staying with us, we look forward to seeing you next time!
