Basierend auf 1.497 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,6 Service
4,4 Komfort der Zimmer
4,3 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 25.03.2024 auf Ebookers
Ein sehr gut gelegenes Hotel. Verschiedene Museum und der Hyde Park ganz in der Nähe und zu Fuss sehr gut erreichbar. Personal sehr freundlich und zuvorkommend. Frühstücksbuffet hat eine grosse Auswahl geboten. Leider musste wir für den Fitnessraum und das Hallenbad, als Hotelgast zusätzlich zahlen.
Kommentar von Hotelmanagement
26.03.2024 von LD, Hotelmanagement
Dear ClaudiaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your lovely comments regarding the very friendly, helpful service and good buffet breakfast.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 10.01.2024 auf Expedia
Buchung war bestätigt mit 1x Leernacht Anreise und 1x Leernacht Abreise . Anreise war telefonisch durchgegeben als Frühe Anreise - von daher auch die Leernacht , damit das Zimmer fertig wäre zum Einchecken am Morgen .
War es nicht - die wären wohl ausverkauft und habe das Zimmer weiterverkauft - nach über 1 Stunde , denn das Ersatz Zimmer. Keine Entschuldigung- kein Upgrade - keine Rückerstattung und es würde 6 Tage kein Staub geputz oder gestaubsaugt! Das do not disturb Schild würde 2x aufgehängt bis 9:30 wegen frühstück!
Kommentar von Hotelmanagement
28.02.2024 von LD, Hotelmanagement
Dear NinaThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that so many aspects of your stay failed to meet your expectations.Thank you for all of your detailed, constrictive comments.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Not again
Veröffentlicht am 04.01.2024 auf Hotels-There was a Plaster in my Salat at the hotel restaurant.
-No VIP advantages unless we paid.
-Very Old building, cero noise isolation, doors of all rooms have no dumper; so they always slam; very bad mattresses quality.
-Very poor food selection for breakfast.
-Lack of interest from hotel personnel to fix things despite the complaints
Kommentar von Hotelmanagement
16.01.2024 von LD, Hotelmanagement
Dear GuestThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that so many aspects of your stay, failed to meet your expectations. Thank you for taking the time to share your very detailed comments, belatedly we can only apologise for all of our shortfalls.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2024 auf Expedia
The Rembrandt ist ein wunderschönes Hotel in einem tollen Viertel von London, von wo aus alle Sehenswürdigkeiten schnell erreicht werden können. Die U-Bahn Station South Kensington ist in 5 min zu erreichen und die Bus Station ist ggü. vom Hotel und vor dem Hotel ist direkt ein Taxistand.
Das Personal unterstützt bei jeder Planung und ist zuverlässig.
Kommentar von Hotelmanagement
18.01.2024 von LD, Hotelmanagement
Dear AnnaThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy. Thank you for your lovely comments regarding the supportive, helpful service, we are delighted that our team were able to help and assist.Thank you for describing us as a beautiful hotel.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 02.01.2024 auf Expedia
Das Personal war freundlich und die Zimmer sehr sauber. Negativ war, dass man u.a. für die Nutzung des hoteleigenen Pools zahlen muss. Weiterhin war das Silvester Buffet maßlos überteuert und die angebotenen Speisen waren den Preis absolut nicht wert! Unser gebuchtes Grand Zimmer hatte die miserabelste Aussicht, welche ich bis dato in einem Sterne Hotel hatte.
Kommentar von Hotelmanagement
16.01.2024 von LD, Hotelmanagement
Dear MarcusThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that so many aspects of your stay, failed to meet your expectations. Thank you for taking the time to share your very detailed comments, belatedly we can only apologise for all of our shortfalls. We are sorry that you were disappointed with the view from your Grand room and thought that the New Years Eve dinner was overpriced.Thank you for your positive comments regarding the friendly, helpful service and very clean accommodation.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 16.12.2023 auf Expedia
Das Rembrandt Hotel war was wir gebucht haben- nettes 4 Sterne
Kommentar von Hotelmanagement
02.01.2024 von LD, Hotelmanagement
Dear NinaThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy. We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 16.12.2023 auf Expedia
This time we've got a very nice quiet room.
Always a pleasure to be there ( now for over 12 years...
Kommentar von Hotelmanagement
02.01.2024 von LD, Hotelmanagement
Dear AndreasThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. We love welcoming back our regular guests and strive to be their home away from home, we are already looking forward to welcoming you back on your next trip, please come back soon.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 27.11.2023 auf Expedia
Very courteous and friendly staff!
Kommentar von Hotelmanagement
02.01.2024 von LD, Hotelmanagement
Dear ReginaThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. Thank you for your lovely comments regarding the courteous, friendly staff.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 30.10.2023 auf Expedia
Es hat wenig funktioniert. Das Zimmer war schlechter als die gebuchte Kategorie. Safe hat nicht funktioniert.
Und besonders ärgerlich: Early Check in, Late Check our wurde zwar gebucht, war aber vor Ort nicht verfügbar.
Umgebung ist aber sehr nett
Kommentar von Hotelmanagement
31.10.2023 von LD, Hotelmanagement
Dear HarryThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses, we appreciate your detailed and constructive comments.It is always disappointing to receive negative feedback, we are sorry that so many aspects of your stay failed to meet your expectations. Belatedly, we can only apologise that you did not like your bedroom, your safe did not work and that early check-in and late-check out were not available.However we are pleased that you liked our location, in the Museum Quarter.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
von einem verifizierten Reisenden
Veröffentlicht am 29.10.2023 auf Hotels
Kommentar von Hotelmanagement
31.10.2023 von LD, Hotelmanagement
Dear MarcoThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service
