Weekend stay
Veröffentlicht am 23.01.2024 auf Hotels
We were in LA for my husband's birthday. The location of the hotel was great for what we were doing. The room was very clean, great for just the 2 of us.
Definitely need to pay for the on-site parking.
Upon arrival, check-in was quick and easy. The young ladies working the check-in were not the best, they were involved in a whole conversation so I couldn't get a word in when I wanted to ask a question. I'd just recommend they get some training on customer service. Other than that, everything else was fine.
Kommentar von Hotelmanagement
29.01.2024 von Hollywood Inn Express LAX Management, Hotelmanagement
Dear Guest,Thank you for choosing our hotel for your husband's birthday weekend in LA. We're delighted our location and clean, comfortable rooms met your expectations. However, we apologize for any inconvenience during check-in and appreciate your feedback. Rest assured, we will address the customer service aspect with our team to ensure a more attentive and efficient experience. Your input is invaluable, and we hope to welcome you back for an even more seamless and enjoyable stay in the future. Happy belated birthday to your husband!Best Regards,Hollywood Inn Express LAX Management