I couldn't cancel my reservation. Unfortunately we couldn't go to our destination. If they can reach out to please. 626-485-1490. It was very hard to reach a cancelation
Kommentar von Hotelmanagement
05.12.2023 von Frontdesk Team, Hotelmanagement
We are sorry if you had a hard time cancelling your reservation, but if you are tying to cancel your reservation on the actual date of your arrival, you will be charged whether you cancel or do failed to show up. This is one of the policies of 3rd party reservation companies. Thank you for understanding.