wont come again
Veröffentlicht am 13.07.2016 auf Wotif
booking though Wotif, three days prior to stay. staff on arrival did not know of our booking, blamed wotif even though we had a sms confirmation. ḧas happened a few times this week¨
have you ever stood not knowing whether your going to have a place to stay with thoughts of how you will get a refund running through your head. no eye contact from staff member, mumbling to the desk, uncertainty about whats available.
eventually put into a cabin right next to the entry road with traffic coming and going till late and very early in the morning. just been cleaned, very strong disinfectant smell, pile of laundry in entry.
same standard of customer service on leaving.
Kommentar von Hotelmanagement
19.10.2016 von Ann, Hotelmanagement
We apologize for the unsatisfactory experience you had on your recent visit and can only conclude that the receptionist was flustered at not being able to find notification of your booking. The sms you received as confirmation came from Wotif, not the accommodation provider. The linen outside your cabin was awaiting pick up as the room had only just been cleaned, hence the fresh smell of cleaning agents. This can happen when we allow early check in. Again, we apologise if you were not happy with your stay here and thank you for your feed back. We usually have nothing but praise for our customer service but we always work on improving.