Disappointingly poor
Veröffentlicht am 28.10.2019 auf Hotels
Hotel needs refurbishment. Very old fixtures and fittings and not up to the Hilton brand name. Stained walls, carpets, poor paint jobs, old electric heater on the wall which stained the paper, mould-stained curtains, creaky bed, pathetic shower, no AC or ventilation in the room, musty smell, lack of power outlets, old bathroom, poorly-flushing toilet. I visited a few years ago and it was the same - was told then that they were in the process of refurbishing, which clearly isn't true. I was told the same this time. Too expensive for such a dated hotel. Won't be staying here again.
Kommentar von Hotelmanagement
05.11.2019 von GideonO, Hotelmanagement
Dear Sir/Madam,
Thank you for taking a moment to share your experience. I am sorry to hear that you were unhappy with your stay. Our building is quite old and we try our best to ensure it is maintained to the best standard possible. We are indeed refurbishing our property and as you will appreciate this can take some time. We have just replaced all our beds and mattresses in the last week and are redecorating our rooms. We have provided each room with two fans and though we appreciate that they cannot replace Air Conditioners, we have found them to be useful.
We hope you will visit us again in the not too distant future to see the improvements we've made.
Sincerely,
Gideon Onofeghara
Reception Manager