Basierend auf 607 geprüften Bewertungen
3,7 Sauberkeit der Zimmer
3,9 Service
3,6 Komfort der Zimmer
3,6 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
First thing that hits you when you walk in is the smell, not only in the lobby but some of the rooms. I had two rooms one smelt just like cigarettes and one did not. I mentioned it to the front desk when I found him. He did not only leave his desk constantly but he was leaving to go outside and smoke. The area around the property was great, and strict on security which is very nice. They just need to improve on their management and the house keeping and this hotel can make vast improvements.
Kommentar von Hotelmanagement
15.01.2024 von Hotel Management, Hotelmanagement
Dear Harley, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024 auf Orbitz
von einem verifizierten Reisenden
Veröffentlicht am 31.12.2023 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 17.12.2023 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 01.12.2023 auf Travelocity
von einem verifizierten Reisenden
Veröffentlicht am 27.11.2023 auf Expedia
N/A
von einem verifizierten Reisenden
Veröffentlicht am 22.11.2023 auf Hotels
Elevator wasn’t working. We had to carry a truck full of items up to the 2nd floor with multiple trips. Was not happy.
Staff was friendly and apologetic.
Kommentar von Hotelmanagement
23.11.2023 von Hotel Management, Hotelmanagement
Dear Shane, We sincerely apologize for the inconvenience caused by the non-functioning elevator during your stay at Extended Stay America. Your frustration is understandable, and we appreciate your patience. It's encouraging to hear that our staff was friendly and apologetic in addressing the situation. We are actively working to resolve the elevator issue promptly to ensure a more seamless experience for our guests. Your feedback is valuable, and we hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Thank you for your understanding.Sincerely,Hotel Management
von einem verifizierten Reisenden aus HArtford
Veröffentlicht am 17.11.2023 auf Expedia
very good
Kommentar von Hotelmanagement
18.11.2023 von Hotel Management, Hotelmanagement
Dear Karla, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely, Hotel Management
