Basierend auf 1.688 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,0 Service
4,2 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 29.12.2023 auf Hotels
Zimmer war auch nach der Reinigung noch schmutzig. Meine Wäsche wurde vergessen zu reinigen. Im Gym waren 4 Geräte defekt. Die Aussicht war top und das Essen auch. Im allgemeinen hat das Hotel sicherlich schon bessere Tage gehabt.
Kommentar von Hotelmanagement
02.01.2024 von General Manager, Hotelmanagement
Dear Tony,Thank you for your feedback. We're glad you enjoyed the view and food. However, we apologize for any issues with cleanliness and the gym equipment. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Maria VilchezEden RocHotel Manager
von einem verifizierten Reisenden
Kein Strom und kein Wasser im Zimmer
Veröffentlicht am 21.01.2023 auf HotelsSuper view aber der Strom hat innerhalb von 3 Tagen 2 mal nicht funktioniert, einmal
Nicht Für 3 Stunden und beim 2. Mal waren es über 12 Stunden kein Strom und kein Wasser im 14. Stock. Die Fahrstühle haben nicht funktioniert und das Problem konnte nicht behoben werden.
Kommentar von Hotelmanagement
23.01.2023 von General Manager, Hotelmanagement
Dear Laura, Thank you for taking a moment to leave us a review. We regret to learn of your experience and understand your frustration. This is not the norm for our hotel. We sincerely hope that this isolated incident does not prevent you from giving us another chance in the future to provide you with the experience you expect and deserve.
von einem verifizierten Reisenden
Veröffentlicht am 14.06.2022 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2022 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 22.03.2022 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Expedia
I found our stay at Eden Roc offensive. 1) I prepaid for "daily breakfast", but once there, was told that only included a continental breakfast. Had it said that, I wouldn't have prepaid for it. 2) ordered "Scallops" from the menu for $22. Received one scallop, and was then told it was $22/scallop. 3) Ordered 2 margaritas at the pool for $68. It was cold and rainy on our way back from our continental breakfast, no one at all was sitting around the pool. My wife and I sat for a moment on one of the covered bedlike lounges to talk about what to do that rainy day. Immediately, an attendant ran up to tell us we couldn't sit there without paying for it. I tip well and the staff was nice to us, but the hotel nickeled and dimed us at every opportunity. We found we had to ask, "exactly what does it cost , and what does it include?"... for everything.
Kommentar von Hotelmanagement
22.01.2024 von General Manager, Hotelmanagement
Dear Gregory,We sincerely appreciate your feedback and apologize for your disappointment with our overall value. This is never the experience we want our guests to have. You can rest assured we've shared all of your comments with our team for further reflection. We'd certainly be honored to receive another chance to impress you. Thank you, and safe travels. Sincerely,Maria VilchezEden RocHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 18.01.2024 auf Expedia
Kommentar von Hotelmanagement
22.01.2024 von Fernanda Moreira Front Office Manager, Hotelmanagement
Dear Shlomo, thank you for your review. We are glad to see that you enjoyed your stay with us and we hope to host you again soon! Kind regards,
von einem verifizierten Reisenden
Veröffentlicht am 18.01.2024 auf Expedia
not the best, for the price it was average.
Service was decent but not exceptional.
Lots of hidden charges and wifi was wonky for the price
Kommentar von Hotelmanagement
19.01.2024 von General Manager, Hotelmanagement
Dear Esther,We appreciate your feedback. Please accept our apologies for any issues with the WiFi and for any disappointment with the service. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Maria VilchezEden RocHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 18.01.2024 auf Expedia
Beautiful hotel and amenities
Kommentar von Hotelmanagement
19.01.2024 von General Manager, Hotelmanagement
Dear Ashley,It was a pleasure to have you as our guest at Eden Roc Miami Beach, and we are delighted you had such a wonderful stay. Your kind comments about our beautiful hotel will be shared with the team. We look forward to welcoming you back for another lovely five-star experience. Sincerely,Maria VilchezEden RocHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Hotels
Edén Roc charged him for the room that he had already paid for with you, informing him that you never sent the confirmation when I have the confirmation in my email and the literal payment was stolen from me, they say it was Hotels.com and you say it was them
Kommentar von Hotelmanagement
19.01.2024 von General Manager, Hotelmanagement
Dear Ismael,Thank you for bringing this issue to our attention. We apologize for the confusion and inconvenience caused regarding the room charge. Billing and payment matters are taken very seriously, and we understand the frustration this situation has caused. Please reach out to us offline with further information so we can look more into this matter and address your concerns directly.Sincerely,Maria VilchezEden RocHotel Manager
