Veröffentlicht am 19.01.2024 auf Expedia
I found our stay at Eden Roc offensive. 1) I prepaid for "daily breakfast", but once there, was told that only included a continental breakfast. Had it said that, I wouldn't have prepaid for it. 2) ordered "Scallops" from the menu for $22. Received one scallop, and was then told it was $22/scallop. 3) Ordered 2 margaritas at the pool for $68. It was cold and rainy on our way back from our continental breakfast, no one at all was sitting around the pool. My wife and I sat for a moment on one of the covered bedlike lounges to talk about what to do that rainy day. Immediately, an attendant ran up to tell us we couldn't sit there without paying for it. I tip well and the staff was nice to us, but the hotel nickeled and dimed us at every opportunity. We found we had to ask, "exactly what does it cost , and what does it include?"... for everything.
Kommentar von Hotelmanagement
22.01.2024 von General Manager, Hotelmanagement
Dear Gregory,We sincerely appreciate your feedback and apologize for your disappointment with our overall value. This is never the experience we want our guests to have. You can rest assured we've shared all of your comments with our team for further reflection. We'd certainly be honored to receive another chance to impress you. Thank you, and safe travels. Sincerely,Maria VilchezEden RocHotel Manager