Basierend auf 919 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
3,9 Service
3,9 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 10.12.2023 auf Expedia
Kommentar von Hotelmanagement
11.12.2023 von Chamise, Hotelmanagement
Dear Mehtap,Thank you for taking the time to leave us a review. We are delighted to see that you enjoyed your visit and look forward to welcoming you back!
von einem verifizierten Reisenden
Veröffentlicht am 17.11.2021 auf Expedia
Zimmer schlimm, kaputtes Sofa und Risse im Boden neben dem Bett dazu noch dreckige Waschbecken!!! Balkon sehr schön mit Blick! Empfang mies Auto wurde erst nach Aufforderung vom valet in Empfang genommen. Unsere Koffer wurden einfach In die Halle gestellt und gesagt wir sollen sie gleich selbst mitnehmen!!!! Nach 11 Stunden Flug ein schrecklicher Empfang und super schlechtes Service. Hotel richtig runtergekommen! Außerdem Hotel Eden roc im gleichen Haus und keiner fühlt sich für irgendwas zuständig! Nie wieder!!!
Kommentar von Hotelmanagement
27.11.2021 von General Manager, Hotelmanagement
Dear Gabriele,
We appreciate your constructive feedback. Our goal is always to provide an exceptional experience for our guests, and we regret that your stay did not meet your expectations or our own. Certainly, this is not our standard of service, and our team will research the issue to determine what may have occurred. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay.
Sincerely,
Eugenia Dwyer
Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 25.01.2024 auf Expedia
Kommentar von Hotelmanagement
25.03.2024 von Chamise, Hotelmanagement
Dear Lisa,We are delighted to have hosted you and look forward to your return. Thank you so much for the positive review!
von einem verifizierten Reisenden
Veröffentlicht am 24.01.2024 auf Hotels
Kommentar von Hotelmanagement
26.01.2024 von Allen, Hotelmanagement
Dear Eduardo,We are deeply sorry to see that you did not enjoy your stay. After reviewing your reservation, we don't have any issues noted and would have loved the opportunity to address your concerns while you were still with us. We hope you will allow us another chance to host your travels should your travels bring you back to Miami.
von einem verifizierten Reisenden
Veröffentlicht am 24.01.2024 auf Expedia
Kommentar von Hotelmanagement
25.03.2024 von Chamise, Hotelmanagement
Dear Dr. Kellee,Thank you so much for the positive review. We are delighted to have hosted you and look forward to your return!
von einem verifizierten Reisenden
Veröffentlicht am 23.01.2024 auf Expedia
DO NOT STAY HERE! I came here on a business stay and it was a nightmare. They had construction happening at 7 in the morning on the rooftop! Mind you, I was saying in the penthouse. I complained to the manager and said she will waive the resort fee for the inconvenience and never did because I'm seeing it on my invoice. This hotel is a mess.
Kommentar von Hotelmanagement
23.01.2024 von Chamise, Hotelmanagement
Dear Farrah,We are deeply sorry that we did not exceed your expectations during your most recent visit. We understand that the resort fees were not adjusted at the time of check out and have since issued a refund. Kindly allow 3-5 business days for this to be reflected on your end. We do hope you will allow us another opportunity to host your travels and extend a true Nobu world-class experience.
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Expedia
Kommentar von Hotelmanagement
23.01.2024 von Chamise, Hotelmanagement
Dear Bianca,Thank you for taking the time to share feedback about your stay. We are deeply sorry to see that we did not exceed your expectations and hope you will allow us another opportunity to host your travels.
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Kommentar von Hotelmanagement
06.02.2024 von Chamise, Hotelmanagement
Dear Trevaris,We are delighted to see that you enjoyed your stay with us. On behalf of the Nobu Team, we look forward to welcoming you back soon!
von einem verifizierten Reisenden
Don’t book zen
Veröffentlicht am 15.01.2024 auf HotelsBait and switch on Zen Suite. Looks nothing like the website. Our corner room had one wall of windows and a giant wall of concrete with a 10’ curtain covering up a tiny window. Room was set back from ocean so while you could see it, you had to overlook the dirty rooftop of hotel facilities. Room was nice but stained rug and bed was worn. Not worth the price at all.
Kommentar von Hotelmanagement
15.01.2024 von Chamise, Hotelmanagement
Dear Robert,Thank you for taking the time to provide honest feedback about your visit. We are deeply sorry to hear that we did not exceed your expectations. Please know that our Zen Suites offer various layouts and views of the ocean. We would have loved the opportunity to address your concerns while you were still with us and offer a move to a suite that better suited your preferences. Should your travels bring you back to Miami, we hope you will allow us another chance to host you.
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024 auf Expedia
Kommentar von Hotelmanagement
11.02.2024 von Nora, Hotelmanagement
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
