The left my door opened twice after cleaning it and I was gone for 12 both days came back at night my room was wide open
Kommentar von Hotelmanagement
06.01.2024 von Management , Hotelmanagement
We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial to us, and we deeply regret falling short of your expectations. We understand your concerns about the shower temperature, furnishings, pool access, breakfast pricing, and the construction view. We are actively working to improve transparency about additional fees and better communicate important details to our guests. We also regret any inconvenience you faced with the door situation. Please know that your experience is not reflective of our usual standard, and we are committed to enhancing our services. We hope you'll reconsider and give us another chance in the future, allowing us the opportunity to provide a more satisfying and transparent stay. Your comfort and satisfaction remain our top priorities