Basierend auf 30 geprüften Bewertungen
3,8 Sauberkeit der Zimmer
3,5 Service
3,8 Komfort der Zimmer
3,6 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 03.09.2017 auf Expedia
poor service, very dirty laundry, no cleaning in the room.
Empfohlen
für Familienvon einem verifizierten Reisenden
Wohnung in der Stadtmitte Minsk.
Veröffentlicht am 24.07.2017 auf ExpediaSehr gut. Abends zu laut von Strassen. Bis ZUM nur 5 Minuten zu Fuß.
von einem verifizierten Reisenden
Veröffentlicht am 28.06.2023 auf Expedia
Kommentar von Hotelmanagement
06.07.2023 von Oleg, Hotelmanagement
Спасибо за ваш отзыв!
von einem verifizierten Reisenden
Veröffentlicht am 27.06.2023 auf Expedia
Kommentar von Hotelmanagement
06.07.2023 von Oleg, Hotelmanagement
Спасибо за ваш отзыв!
von einem verifizierten Reisenden
Veröffentlicht am 07.01.2023 auf Expedia
von einem verifizierten Reisenden
STINKS LIKE SMOKE, DIRTY! BAD CUSTOMER SERVICE
Veröffentlicht am 19.02.2022 auf HotelsI booked this apartment as an alternative to a hotel. It was for myself, my elderly mother and 2 kids. We were coming for my mother’s emergency medical treatment. The website advertised it as non-smoking. However, that was not the case. Upon entering the apartment, we felt the cigarette smoke. I could tell that people smoke there all the time. In addition to that there was glitter on the floor, crumbs on the coffee table and pieces of salad on the floor.
I immediately called customer service of the apartments. They didn’t even apologize but instead told me that yes, sometimes their guests smoke and that there’s nothing they could do about it. I told them it’s unacceptable! They said that they could send someone to clean the apartment but we would have to leave it for at least 2 hours and that it wouldn’t guarantee smoke smell removal. What?
I demanded to speak to the manager. They were rude, told me there’s no manager, then each person I spoke to said they were the manager. It was a mess! I said that I need a place to stay and since they screwed up they should own their mistake and offer an alternative. They lied there was no alternative, then they offered an apartment on the other side of the city and when I asked them if they guarantee there’s no smoke smell there, the answer was NO!
I had no choice but to go and stay in Hilton. They knew I left because a person showed up to check the apartment when I was leaving. Nobody ever called or apologized or offered a refund!
von einem verifizierten Reisenden
Veröffentlicht am 25.05.2021 auf Expedia
von einem verifizierten Reisenden aus Moscow, RF
Veröffentlicht am 20.02.2020 auf Expedia
Downtown location, walking distance to everything and quiet street at the same time.
Kommentar von Hotelmanagement
22.02.2020 von Anastasia, Hotelmanagement
Thank you for your experience and your time spent on review
von einem verifizierten Reisenden
Veröffentlicht am 17.02.2020 auf Hotels
Kommentar von Hotelmanagement
21.02.2020 von Anastasia, Hotelmanagement
thank you for value of your staying! we hope next time you appreciate our best apartments
von einem verifizierten Reisenden
Good flat for 2 couples, but there are some minuse
Veröffentlicht am 28.12.2019 auf HotelsThe flat in the Niezavysumosty 39-107 was big and comfortable for 2 couples. It has 2 separate areas for the double beds, the spacious kichen and the common area. It also has 2 separate bathrooms next to the bedrooms. The flat is in a comfortable location of the city, not so far from the main attraction points. Free parking outside. Easy to find the recepcion, which is nearby.
What we did not like is that the smell of smoking was really huge probably left from previous guests, even though it is strictly prohibited by the owners. We informed the owners about that through whatsapp, but nobody replied or apologised.
Also some minor things in the flat are missing / broken: towel for the kitchen, water streams in the shower heads were wery weak. By the way, the kitchen furniture and the jakuzzi are made from plastic.
Kommentar von Hotelmanagement
13.02.2020 von Manager, Hotelmanagement
Thank you for your feedback. we are so sorry for this moments!
