The hotel overall is ok, I would not say it is worth the price. The best part is the coffee shop downstairs.The room is quite small as well as the bathrooms. There was a stain on our sheets and there’s toothpaste marks on the bathroom walls. Self parking is public parking offsite in an ally with a long walk. The only other option is you must use valet parking which I really didn’t like as it is inconvenient waiting for your car and it’s expensive and I didn’t enjoy having other people constantly in my car and they keep your keys. (they say it’s run by another company, and act like it’s not their problem) to be honest I won’t be back.
Kommentar von Hotelmanagement
29.12.2023 von Maria, Hotelmanagement
Dear Ms. Leah,Thank you for taking the time to tell us about your experience at the Fairmont The Queen Elizabeth. We are sorry that your experience did not meet your expectations; please, allow us to express our sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please, rest assured that we have taken the appropriate measures to address your comemnts and prevent future occurrences.Note though, that parking and valet service are neither owned nor operated by the hotel, but rather by a third party company called Indigo as mentioned in our website. Nonetheless, we will make sure to inform them about your comments related to their service.It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Guest Relations Team