Basierend auf 915 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,5 Service
4,4 Komfort der Zimmer
4,4 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 12.08.2023 auf Ebookers
Breakfast should included in the price, the parking is expensive
Kommentar von Hotelmanagement
12.08.2023 von Directrice du service à la clientèle, Hotelmanagement
Cher René, merci d'avoir pris le temps d'écrire à propos de votre séjour dans notre hôtel. Le restaurant propose une variété d'options pour le petit-déjeuner et le dîner. Nous espérons pouvoir un jour proposer l'inclusion du petit-déjeuner. Notre hôtel dispose d'un stationnement souterrain dans le centre-ville de Montréal et nous offrons des privilèges d'entrée et de sortie qui permettent aux clients de se déplacer dans la ville en payant un tarif fixe de 34.99 + taxes par nuit. Nous vous remercions à nouveau pour votre séjour.
von einem verifizierten Reisenden
Veröffentlicht am 10.05.2023 auf Expedia
Stuff very friendly. Rooms are clean. Good breakfast. Good parking. Willl come again.
Kommentar von Hotelmanagement
10.05.2023 von Guest Service Manager, Hotelmanagement
Dear Roth, Thank you for taking the time to write a review about your recent stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you in the near future.
von einem verifizierten Reisenden
Veröffentlicht am 28.07.2022 auf Hotels
Kommentar von Hotelmanagement
01.08.2022 von Guest Services Manager, Hotelmanagement
Dear Martin, thank you for taking the time to rate your stay with us. We appreciate the feedback and hope to welcome you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 07.01.2024 auf Expedia
Good stuff, but the overnight parking isnt included in the price (40$ a night).
Kommentar von Hotelmanagement
09.01.2024 von Guest Service Manager, Hotelmanagement
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our services satisfactory and had an overall positive experience.We appreciate your mention of the overnight parking cost. Your comments are valuable to us as we continually strive to enhance our services. Please note that parking fees are a standard practice in many hotels down town, and we apologize if his aspect of your stay was not as expected.Thank you again for choosing our hotel, and we look forward to the opportunity of hosting you again.Best regards,
von einem verifizierten Reisenden
Veröffentlicht am 07.01.2024 auf Expedia
Kommentar von Hotelmanagement
09.01.2024 von Guest Service Manager, Hotelmanagement
Dear Jessica, Thank you for choosing our hotel! We're delighted to see that you rated your experience with us a perfect 5 out of 5. We hope to welcome you back soon for another exceptional stay.
von einem verifizierten Reisenden
Veröffentlicht am 07.01.2024 auf Expedia
Clean room. Good service.
Why average: mattress quality. You get a hotel room to have a good night of sleep. But if the mattress is worn (sags in the middle), you do not wake up as rested as you should.
They should renew the mattress.
We did not use any of the other facilities. Checked out the swimming pool, jacuzzi and fitness on 10th floor: all looked fine.
Location is nice, walking distance from Eaton mall and Desjardins.
Parking: suggest to use the public parking to the right of the hotel. Much cheaper than the hotel parking and just as good (covered, heated in winter).
Kommentar von Hotelmanagement
12.01.2024 von Guest Services Manager, Hotelmanagement
Dear Oskar,We sincerely appreciate your detailed feedback on your recent stay with us. Your positive comments about the cleanliness of the room and the quality of service are truly encouraging, and we're grateful for your recognition.We understand the importance of a restful night's sleep, and we genuinely apologize for any discomfort caused by the mattress. Your suggestion is valuable to us, and we assure you that we will carefully consider this in our ongoing efforts to enhance guest satisfaction.It's heartening to hear that you found the swimming pool, jacuzzi, and fitness center on the 11th floor to be in good condition, even though you didn't use them. We strive to maintain high standards across all our facilities, and your positive observation is reassuring.Additionally, we're delighted that our hotel's location, within walking distance from Eaton Mall and Desjardins, contributed to the overall positive aspects of your stay.Your feedback is taken seriously, and we are committed to making necessary improvements based on your valuable insights. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable and comfortable experience in the future. Thank you for choosing to stay with us.
von einem verifizierten Reisenden
Veröffentlicht am 07.01.2024 auf Travelocity
This was convenient with an underground parking lot.
Kommentar von Hotelmanagement
09.01.2024 von Guest Service Manager, Hotelmanagement
Dear Christina,Thank you for sharing your feedback on your recent stay with us. We're pleased to learn that you found our accommodations convenient, particularly with the availability of our underground parking lot. Your positive comment about the convenience is greatly appreciated.However, we noticed you rated your experience a 4 out of 5. iIf there are specific aspects you would like to highlight or any suggestions you wish to provide, please feel free to reach out. We are committed to ensuring our guests have a comfortable and enjoyable stay, and your input is crucial in achieving that goal.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future, delivering an even more exceptional experience.Best regards,
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Expedia
Very friendly staff.
Kommentar von Hotelmanagement
09.01.2024 von Guest Service Manager, Hotelmanagement
Dear Olivia,We appreciate your perfect rating! It's fantastic to know that you had a wonderful stay with us. Should you have any insights or preferences you'd like us to consider for your next visit, please don't hesitate to reach out. We can't wait to host you again.
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Expedia
Kommentar von Hotelmanagement
09.01.2024 von Guest Service Manager, Hotelmanagement
Dear Jonathan,Thank you for choosing our hotel! We're delighted to see that you rated your experience with us a perfect 5 out of 5. We hope to welcome you back soon for another exceptional stay.
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Expedia
Kommentar von Hotelmanagement
09.01.2024 von Guest Services Manager, Hotelmanagement
Dear Andre,Thank you for choosing to stay with us. We appreciate your feedback and take it seriously. We apologize if your experience did not meet your expectations. Your comments help us identify areas for improvement, and we hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you'd like to share with us to enhance your experience, please feel free to reach out.Best regards,
