OK room at OK location.
Veröffentlicht am 03.01.2024 auf Hotels
Ventilation outside the rooms was very loud but not audible in the bedroom. Unfortunately, an alarm (smoke, fire?) from the neighboring room woke us up deep in the night, and the staff was a bit impolite when we informed them. The fitness room was very clean and well-equipped. The breakfast buffet was okay.
Kommentar von Hotelmanagement
08.01.2024 von Hyatt House Nashville at Vanderbilt, Hotelmanagement
Thank you for taking your time to fill out this survey, we appreciate your feedback as this will help us grow as a hotel and company. We are very sorry about your experience with our staff, an unfortunate situation occurred and we as a team need to make sure everything going on is handled with care. Thank you for staying with us and hope you have a wonderful new year!