Basierend auf 852 geprüften Bewertungen
4,5 Sauberkeit der Zimmer
4,4 Service
4,4 Komfort der Zimmer
4,3 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 08.01.2024 auf Expedia
Unfortunately the rooms were very old and also have no Minibar. The staff at the Reception was not very helpfull. i would not recommend going there during the holidays as it is very crowded not only in the hotel but also outside.
von einem verifizierten Reisenden
Veröffentlicht am 05.12.2023 auf Hotels
Alles bestens, tolles Zimmer mit grossartiger Aussicht. Wir werden wieder kommen!
von einem verifizierten Reisenden
Veröffentlicht am 27.06.2022 auf Expedia
Ein Kaffee-Automat und eine Möglichkeit heißes Wasser zu bereiten ist nicht vorhanden! Das WLan wird nur zu sehr hohen Kosten angeboten (16Dollar pro Tag), Alles in allem sollten auch kleine Mängel des Mobiliars behoben werden!
Preis-Leistungs-Verhältnis ist problematisch! Die Lage des Hotels ist inmitten von Manhatten sehr gut!
Kommentar von Hotelmanagement
27.06.2022 von Lotte NY team, Hotelmanagement
Thank you for your feedback!
von einem verifizierten Reisenden
Very central hotel
Veröffentlicht am 29.11.2021 auf HotelsI've stayed in this hotel many times.The hotel is central and is nice. Staff is friendly.
Kommentar von Hotelmanagement
29.11.2021 von Front Office Team, Hotelmanagement
Thank you for your feedback! We are looking forward to welcoming you in future!
von einem verifizierten Reisenden
Veröffentlicht am 14.11.2021 auf Ebookers
von einem verifizierten Reisenden
Veröffentlicht am 01.02.2024 auf Expedia
delightful clean hotel … lovely staff and great proximity to shopping, dining, Rockefeller Center.
Kommentar von Hotelmanagement
05.03.2024 von Uwe Kunz, General Manager, Hotelmanagement
Dear Anastasia,Thank you so much for taking the time to share your perfect 5 out of 5 review for Lotte New York Palace on Expedia! We truly appreciate your positive feedback.We are delighted to hear that you found our hotel delightful and clean. Your compliments about our lovely staff and the great proximity to shopping, dining, and Rockefeller Center are truly heartwarming. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We sincerely appreciate your kind words and are honored to have had the opportunity to provide you with a wonderful experience. We look forward to the pleasure of welcoming you back to Lotte New York Palace for another outstanding stay. Thank you for choosing Lotte New York Palace, and we can't wait to have you with us again!Sincerely,Uwe KunzGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 29.01.2024 auf Hotels
So odd that no refrigerator or coffee in room
Kommentar von Hotelmanagement
05.03.2024 von Uwe Kunz, General Manager, Hotelmanagement
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Lotte New York Palace. We appreciate your input, and we want to express our gratitude for choosing our hotel.I'm sorry to hear that the absence of a refrigerator and coffee in the room seemed odd to you. Your comments are valuable to us, and we take them seriously. We were currently undergoing a Mini Bar restoration project, or sincere apologies for the inconvenience that this caused. We understand the importance of a coffee maker in the room and we our team can most certainly offer this upon request.We appreciate your understanding and patience.We are committed to continually improving our services to better meet the needs of our guests.Thank you again for staying at Lotte New York Palace, and we hope to have the opportunity to welcome you back in the future.Sincerely,Uwe KunzGeneral Manager
von einem verifizierten Reisenden
Great stay in NY
Veröffentlicht am 29.01.2024 auf HotelsIt was a great stay! Check in staff was great, efficient and friendly. The room was very large( specially for NYC standards). Very clean, but a little older looking. No mini fridge. The afternoon staff at the restaurant was not very good, slow and inattentive. On the other hand at breakfast they were great. The spa is great also, a true oasis in the middle of the city! All in all it was a very nice stay and I would definitely repeat.
von einem verifizierten Reisenden
Veröffentlicht am 26.01.2024 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 26.01.2024 auf Hotels
Was great experience convenient location very friendly team good value for money
