Basierend auf 845 geprüften Bewertungen
4,5 Sauberkeit der Zimmer
4,4 Service
4,4 Komfort der Zimmer
4,3 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 08.01.2024 auf Expedia
Unfortunately the rooms were very old and also have no Minibar. The staff at the Reception was not very helpfull. i would not recommend going there during the holidays as it is very crowded not only in the hotel but also outside.
von einem verifizierten Reisenden
Veröffentlicht am 05.12.2023 auf Hotels
Alles bestens, tolles Zimmer mit grossartiger Aussicht. Wir werden wieder kommen!
von einem verifizierten Reisenden
Veröffentlicht am 27.06.2022 auf Expedia
Ein Kaffee-Automat und eine Möglichkeit heißes Wasser zu bereiten ist nicht vorhanden! Das WLan wird nur zu sehr hohen Kosten angeboten (16Dollar pro Tag), Alles in allem sollten auch kleine Mängel des Mobiliars behoben werden!
Preis-Leistungs-Verhältnis ist problematisch! Die Lage des Hotels ist inmitten von Manhatten sehr gut!
Kommentar von Hotelmanagement
27.06.2022 von Lotte NY team, Hotelmanagement
Thank you for your feedback!
von einem verifizierten Reisenden
Very central hotel
Veröffentlicht am 29.11.2021 auf HotelsI've stayed in this hotel many times.The hotel is central and is nice. Staff is friendly.
Kommentar von Hotelmanagement
29.11.2021 von Front Office Team, Hotelmanagement
Thank you for your feedback! We are looking forward to welcoming you in future!
von einem verifizierten Reisenden
Veröffentlicht am 14.11.2021 auf Ebookers
von einem verifizierten Reisenden
Two star bedroom in a five star hotel
Veröffentlicht am 15.02.2024 auf HotelsTwo distinct hotels within one shared building. The "Tower" a five star establishment, and the "Palace" maybe three stars. We didn't fully appreciate the difference when we booked and were somewhat disappointed as guests of the Palace. (Their shared common spaces lay somewhere in between.) As for our room, it was more two stars, all mis-matched lamps, battered and chipped furnishings, a rip in the carpet, a large mini-fridge cabinet missing it mini-fridge, and no sign of the promised complementary New York Times. Service in the Gold Room was a bit off: the waiter plopped our shared pastry basket unceremoniously in front of me and walked away, no butter offered. The front desk, maid and concierge staff were professional and welcoming. Beds were comfy. Good location for theatre goers.
Kommentar von Hotelmanagement
05.03.2024 von Sincerely, Uwe Kunz, General Manager, Hotelmanagement
Dear David,Thank you for taking the time to share your detailed feedback about your recent stay at Lotte New York Palace. We sincerely appreciate your honest review and want to express our apologies for any disappointment you experienced during your time at the Palace.It is disheartening to hear that the room did not meet your expectations and that there were issues with furnishings, the missing mini-fridge, and the absence of the New York Times. We truly regret any inconvenience caused and assure you that your comments will be shared with our team for immediate attention and improvement.We are pleased to hear positive comments about the professionalism and warmth of our front desk, maid, and concierge staff. It is our goal to provide excellent service, and we are grateful for your acknowledgment of the comfortable beds and good location.Your insights are crucial for our ongoing efforts to enhance the guest experience, and we take your comments seriously. If there are specific details or suggestions you would like to share, please feel free to reach out directly. We hope to have the opportunity to welcome you back and provide an improved and more enjoyable stay in the future.Thank you for choosing Lotte New York Palace.
von einem verifizierten Reisenden
Veröffentlicht am 15.02.2024 auf Expedia
Does’nt worth the price
Kommentar von Hotelmanagement
05.03.2024 von Sincerely, Uwe Kunz, General Manager, Hotelmanagement
Dear Dominique,Thank you for taking the time to share your feedback on Expedia. We appreciate your honesty and we value your insights.We regret to hear that you felt the experience did not match the price. Your feedback is important to us as we continuously strive to provide value and exceed guest expectations.If there are specific details or suggestions you'd like to share about your stay, please feel free to reach out directly. We are committed to learning from your experience and making any necessary adjustments to enhance the overall guest experience.Thank you for choosing Lotte New York Palace, Dominique. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
von einem verifizierten Reisenden
Veröffentlicht am 14.02.2024 auf Expedia
The staff are excellent, the location is superb. Cannot rate highly enough
Kommentar von Hotelmanagement
05.03.2024 von Sincerely, Uwe Kunz, General Manager, Hotelmanagement
Dear Stewart,Thank you for taking the time to share your outstanding 5 out of 5 rating on Expedia! We're thrilled to hear about your positive experience during your stay at Lotte New York Palace.Your kind words about our excellent staff and superb location mean a lot to us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations.Thank you for choosing Lotte New York Palace, Stewart. We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything we can do to make your next visit even more memorable, please feel free to let us know.
von einem verifizierten Reisenden
Veröffentlicht am 13.02.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 13.02.2024 auf Hotels
Truly OUTSTANDING! I’ve stayed in several NYC 4 & 5 Star Hotels…..Lotte Palace NYC was the best experience! An Old World Luxury NYC Hotel treatment by the staff. Hotel was beautiful, charming, luxurious…made us feel like the Vanderbuilts.
Kommentar von Hotelmanagement
05.03.2024 von Sincerely, Uwe Kunz, General Manager, Hotelmanagement
Dear Mark,Thank you for sharing your outstanding 10 out of 10 rating on Hotels.com! We are truly honored and thrilled to hear about your exceptional experience during your stay at Lotte New York Palace.Your kind words about our old-world luxury treatment, beautiful, charming, and luxurious atmosphere mean the world to us. We strive to provide a memorable and extraordinary experience for our guests, and we're delighted to know that we succeeded during your visit.Thank you for choosing Lotte New York Palace, Mark. We look forward to the pleasure of welcoming you back for another outstanding stay.
