Veröffentlicht am 09.10.2022 auf Expedia
For the amount of money to stay here (over $3k for a week) you would anticipate cleanliness and no roaches. Well, there were roaches in the lobby and laundry room. Scary 😦 Upon arrival, it was over an hour trying to find someone to store my luggage since early check in cost more money.
I will say Yulia, my host, was somewhat responsive and I didn't complain to her as i never saw roaches in my room. However, There are no amenities. There isn't someone there to assist me at all times. It's basically a very expensive hostel. I will not be returning.
Kommentar von Hotelmanagement
16.10.2022 von Yulia, Hotelmanagement
Thank you very much for your feedback! It is very important for me. It's unfortunate that you have such an unpleasant aftertaste. I want to note that apartments are rented throughout the building and, to my regret, I cannot be responsible for all the rooms and places (for cleanliness, for order, etc.). I will definitely convey this information to the building managers! But I do everything to make the guests feel comfortable in my apartments (there is always clean, tidy my employees are always in touch and always help). I hope James will remember us well. All the best! I will be glad to see you again :)