Veröffentlicht am 07.01.2024 auf Expedia
Could have been great value. However, with pool closed 4,5 hrs early, 30 min after check in with no warning (and we came for the indoor pool which was great in the very short time we used it). Check in is advertised as 4pm but we got a text it was 5pm, and arcade machines were not connected to internet, but this was not clear until we tried using the $20 card we bought. Zero help or interest from front desk in helping us get refund for these cards.
Pool great and room fine for price but we cannot recommend this hotel and will not come back.
Kommentar von Hotelmanagement
08.01.2024 von Martesha, Reservations Manager, Hotelmanagement
Dear Mikala,Thank you for your feedback. We regret that we did not exceed your expectations. However, we are glad to know that you were able to enjoy the pool, in spite of the abbreviated hours. In the spirit of guest satisfaction, we have initiated a refund. We wish you all the best in your future travels.