Basierend auf 961 geprüften Bewertungen
4,5 Sauberkeit der Zimmer
4,5 Service
4,6 Komfort der Zimmer
4,4 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 09.02.2024 auf Expedia
Beautiful hotel inside and out! The beds and pillows are very comfortable. We enjoyed our ocean view room and the indoor pool was great!
Kommentar von Hotelmanagement
12.02.2024 von Manager, Hotelmanagement
Dear Craig,Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed the beautiful ocean views. Thank you for recommending DoubleTree by Hilton Ocean City Oceanfront to future guests. We look forward to welcoming you back soon.Guest Services Management Team
von einem verifizierten Reisenden
Veröffentlicht am 04.02.2024 auf Hotels
Wish the resturant was open. And had trouble with the internet. It didn’t work in my too
Kommentar von Hotelmanagement
05.02.2024 von Hotel Management, Hotelmanagement
Dear Nancy, Thank you for your feedback regarding your recent stay. Our team strives to ensure each guest's exceptional experience, so we are disheartened to learn that we did not meet these expectations. Please accept our sincere apologies for any disappointments that you experienced due to the status of our restaurant and any frustrations that you experienced due to our Wi-Fi. We hope you will give us another opportunity to regain your trust by providing you with the exceptional stay that you deserve. Guest Services Management Team
von einem verifizierten Reisenden
Bad management
Veröffentlicht am 02.02.2024 auf HotelsI was very disappointed with our stay. We have been there before. The manager was very disorganized. We had bought breakfast vouchers. When we got there he said to the other staff that he didn't know what to do with the vouchers because the restaurant was going to close for a week. He left us to run upstairs. When he came down i was irritate because he didn't know what was going on. They knew about the closer for weeks, sometimes should have been in place.
Kommentar von Hotelmanagement
06.02.2024 von Manager, Hotelmanagement
Dear Kimberly,Thank you for choosing to stay at our hotel on your recent visit to Ocean City. We deeply regret the challenges you faced during your stay, and we appreciate you sharing your concerns. We want to apologize for any oversight on our part at check-in and for the level of service you experienced. Additionally, we are truly sorry you were not properly informed of our restaurant's closure before your arrival. Thank you for your valuable feedback as we continue to enhance our guest experience. We do hope you will give us another chance to provide you with a more enjoyable stay.Guest Services Management Team
von einem verifizierten Reisenden
Veröffentlicht am 02.02.2024 auf Orbitz
Kommentar von Hotelmanagement
21.03.2024 von Manager, Hotelmanagement
Dear Christie,Thank you for choosing DoubleTree by Hilton Ocean City Oceanfront. We were pleased that we exceeded your expectations during your visit to Ocean City. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Guest Services Management Team
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Yesterday we were sitting by the pool when a gang of tresspasers came in and got into the pool area and stripped down to their underwear. Management did nothing in fact they defended the thugs. they werent staying in the hotel at all. At no point was the police called.
Kommentar von Hotelmanagement
19.01.2024 von Manager, Hotelmanagement
Dear Carolina Pedreros, We sincerely apologize for the distressing experience you encountered during your stay at our property. Your safety and comfort are our utmost priorities, and we deeply regret that you felt unsafe due to the inappropriate behavior of some individuals. We take such incidents very seriously and rest assured that we are investigating the matter thoroughly to prevent any recurrence. This is not reflective of our usual standards, and we are committed to ensuring a safe and enjoyable environment for all our guests. We appreciate you bringing this to our attention and hope you will reconsider, giving us another chance to provide the exceptional service you've come to expect. Guest Services Management Team
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Kommentar von Hotelmanagement
16.01.2024 von Guest Services Management Team, Hotelmanagement
Dear Andrea, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at DoubleTree by Hilton Ocean City Oceanfront and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Guest Services Management Team
von einem verifizierten Reisenden aus Flemington
Veröffentlicht am 14.01.2024 auf Expedia
The room was clean and had everything a traveler might need. We had a great stay in Jan 2024.
Kommentar von Hotelmanagement
15.01.2024 von Guest Services Management Team, Hotelmanagement
Dear Paul, We're thrilled to read about your great stay at DoubleTree by Hilton Ocean City Oceanfront! It's wonderful to know that the room met your expectations and provided all the essentials. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable experience. Thank you for choosing DoubleTree for your stay!Guest Services Management Team
von einem verifizierten Reisenden
Veröffentlicht am 12.01.2024 auf Expedia
Kommentar von Hotelmanagement
15.01.2024 von Manager, Hotelmanagement
Dear Wook Jung,On behalf of our team at DoubleTree by Hilton Ocean City Oceanfront, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Ocean City.Guest Services Management Team
von einem verifizierten Reisenden
Veröffentlicht am 07.01.2024 auf Expedia
Kommentar von Hotelmanagement
09.01.2024 von Management, Hotelmanagement
Dear Victor,Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns or frustrations during your stay. Thank you for choosing us, and we hope you will visit again soon.Guest Services Management Team
von einem verifizierten Reisenden
Hotel great, breakfast wait time was not
Veröffentlicht am 02.01.2024 auf HotelsThe hotel and room were great. Front desk staff very friendly and helpful. I and other guests found the hot tub too hot and the jets turned up too hard to be able to sit in front of them. Biggest downside was I prepaid for the breakfast each morning and it took FOREVER two out of three mornings. The first morning it took at least 30 minutes to get our drinks. The third morning I stood at the reception desk a good 10 minutes before getting seated. If I hadn't prepaid for breakfast, we would have left.
Kommentar von Hotelmanagement
05.01.2024 von Manager, Hotelmanagement
Dear Denise,Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you had at breakfast. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning our front desk team's exceptional service and your appreciation of our well-appointed guest rooms. We would love the opportunity to welcome you back so that we may provide you with the perfect stay you deserve.Sincerely,Faiza Khan General Manager
