The flush was not working properly in bathroom. Bathroom was congested. Check-in was smooth.
Kommentar von Hotelmanagement
01.01.2024 von Sharma RediResponse Specialist, Hotelmanagement
Dear Roopesh,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. You indicated that the faulty toilet and the congestion you mentioned hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear checking- in was smooth.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management