This review is not about the room nor their service, that was mostly ok. Rather my review is about what I was charged for the room. And I was charged extra of around 160CA$ under "taxes and fees" bcs property owner considers underage kids to be adults. In fact I was told all kids above 3yr old are considered adults! LOL, that calls for new standards on how old kids should be to be considered kids, be aware when you book this property. To not forget to mention that we ran out of hot water after first short shower.
Kommentar von Hotelmanagement
25.04.2022 von Carine, Hotelmanagement
Dear Gazmend,
you said you were upset with Expedia, because you did not read properly. You looked at the room for 2 persons, but you were 4 people, so when you put 4 people, this was another price which you paid online before coming to us. When you book a flight, you also pay for your kids, as they take a seat, here your kids take a bed, bedsheets, breakfast, showers, so they pay as they are treated as a person
I proposed to you to cancel on the day you arrived. You said it was fine and now you gave us a 2.
You went away saying you would come back directly.
I wish you would have been honest and just cancelled when I offered it to you instead of putting a 2.
You never mentionned anything about the shower when you were here ?!
Finally you had a chance to cancel, you did not, you did not read properly when you booked and now you are putting a 2, because you were 4 and you paid for 4 people. there is not much to say.