Although our room was comfortable, my husband had to use the plunger on our toilet. Even after spending 30 minutes or more, the toilet slowly drained at best. We notified the staff with the hope it would be fixed prior to the next guest arriving. The staff were very pleasant.
Kommentar von Hotelmanagement
16.01.2024 von Customer Care Team, Hotelmanagement
Hi Sarah,Thank you for choosing our hotel and for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you experienced with the toilet in your room. Please be assured that we take these matters seriously, and we will address the plumbing issue promptly to prevent any future inconvenience for our guests. We appreciate your understanding and are glad to hear that our staff's pleasant service made a positive impression. If there's anything else we can assist you with or if you have additional feedback, please feel free to contact us directly. We hope to have the opportunity to welcome you back for a more enjoyable experience.Warm Regards,Guest Experience Team