Basierend auf 1.236 geprüften Bewertungen
4,0 Sauberkeit der Zimmer
4,1 Service
4,2 Komfort der Zimmer
3,8 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Kommentar von Hotelmanagement
16.01.2024 von Rachel, Front Office Manager, Hotelmanagement
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Front Office Management Team
von einem verifizierten Reisenden
Veröffentlicht am 12.01.2024 auf Hotels
Kommentar von Hotelmanagement
14.01.2024 von Rachel, Front Office Manager, Hotelmanagement
Thank you so much for your 10 out of 10! We can't wait to see you again on your next visit!
von einem verifizierten Reisenden
Veröffentlicht am 12.01.2024 auf Expedia
Staff were great and attentive. Grounds and facilities were nice
Kommentar von Hotelmanagement
14.01.2024 von Rachel, Front Office Manager, Hotelmanagement
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Management Team!
von einem verifizierten Reisenden
Veröffentlicht am 09.01.2024 auf Expedia
Lovely rooms, great staff and service
Kommentar von Hotelmanagement
10.01.2024 von Rachel, Front Office Manager, Hotelmanagement
Thank you for the 5 stars! We are glad to hear you enjoyed your stay and that our service and staff members made your vacation great!Warm Regards, Front Office Management
von einem verifizierten Reisenden
Veröffentlicht am 08.01.2024 auf Hotels
Kommentar von Hotelmanagement
10.01.2024 von Rachel, Front Office Manager, Hotelmanagement
Thank you for your review, we hope to see you again for your next visit and get the chance to make your next stay even better!
von einem verifizierten Reisenden
Veröffentlicht am 08.01.2024 auf Hotels
The room had full bags of trash in it upon arrival. Called and texted the front desk multiple times for items to be delivered to our room that never showed up. The last night my girlfriend and I spent some time in the hot tub and we both got pretty severe chlorine rash.
Kommentar von Hotelmanagement
10.01.2024 von Rachel, Front Office Manager, Hotelmanagement
Thank you for taking the time to provide feedback regarding your recent stay with us. I do apologize for the disappointment you experienced with the suite and the hot tub during this stay and for the frustration it caused you.Please know that your comments have been shared with the Director of Property Operations and their entire staff so that our service levels and accommodations can continue to improve. I assure you that it is our intention to provide the best in accommodations and service so that our guests may have the most memorable experiences.Sincerely,The Arizona Grand Management Team
von einem verifizierten Reisenden
Veröffentlicht am 05.01.2024 auf Expedia
Kommentar von Hotelmanagement
08.01.2024 von Front Office Manager , Hotelmanagement
Thank you for your review. We're here to address any concerns or feedback you may have. Feel free to reach out if you'd like to share more details about your experience.
von einem verifizierten Reisenden
Give it a pass
Veröffentlicht am 02.01.2024 auf HotelsThe property is located next to a highway in a not so great part of town. The room doesn’t look quite like the pics which hide the fact that the sink is in the bedroom. The beds also took a toll on the backs of all 5 people in our group to include 3 fit kids. We were in a suite that was frankly not as nice as a holiday inn express at 3x the price. Let’s not forget the 6pm check in (they got us in early so in our case it worked out) and resort fee. The service was fantastic and the lone bright spot. The lobby was nice and maybe the restaurants really knock it out of the park. I really hate to give negative reviews but this was a real let down.
Kommentar von Hotelmanagement
05.01.2024 von Front Office Manager , Hotelmanagement
Thank you for sharing your experience with us. We appreciate your feedback, and we apologize for any disappointment you encountered during your stay. We'll take your comments into consideration for improvement. If there's anything specific you'd like to discuss, please feel free to contact us directly. We value your input and hope to have the opportunity to better serve you in the future.
von einem verifizierten Reisenden
little too much for not alot
Veröffentlicht am 27.12.2023 auf HotelsJust full of hidden fees all over, waterpark was closed. The pools were great
von einem verifizierten Reisenden
Veröffentlicht am 27.12.2023 auf Expedia
Kommentar von Hotelmanagement
29.12.2023 von Rachel, Front Office Manager, Hotelmanagement
Thank you so much for your 4 out of 5 stars! We hope to see you again real soon!
