Basierend auf 982 geprüften Bewertungen
4,5 Sauberkeit der Zimmer
4,4 Service
4,5 Komfort der Zimmer
4,5 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden aus Klagenfurt
Veröffentlicht am 04.01.2020 auf Expedia
Herausragend war das Bemühen, jedes Anliegen des Gastes zu erfüllen. Für eine abwechslungsreiche Freizeitgestaltung ist jederzeit gesorgt.
von einem verifizierten Reisenden
Veröffentlicht am 29.08.2019 auf Expedia
von einem verifizierten Reisenden
Great for family.
Veröffentlicht am 17.07.2019 auf HotelsGreat stay with family. Very nice lobby with live music on weekend. The kids loved the pool, specially the fast slide.
von einem verifizierten Reisenden
Veröffentlicht am 20.06.2019 auf Ebookers
Sehr schön angelegtes Hotel, Zimmer ruhig, sauber , groß und modern . Check out bis 12 Uhr .
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Expedia
von einem verifizierten Reisenden aus Albuquerque
Veröffentlicht am 05.01.2024 auf Expedia
Overall it was a great stay, but the property was under construction.l. Staff were conscientious about letting us know and working around it, but some facilities were not available. The only time we ate at the hotel, service was very slow, as a large wedding seemed to have staff overwhelmed. Great property,great location.
von einem verifizierten Reisenden
Veröffentlicht am 23.12.2023 auf Expedia
So much of property under construction.
Kommentar von Hotelmanagement
25.12.2023 von Operations Management Team , Hotelmanagement
Good evening, Dave, first, I would like to say thank you for staying with us at Hyatt Regency Scottsdale. Secondly, on behalf of the team, I would like to sincerely apologize for the inconvenience you experience while staying with us due to the improvements we are making to the resort. We understand there is never a perfect time to do renovation projects and are truly sorry that it negatively affected your stay with us. We do hope that you will allow us another opportunity to regain your confidence once renovations are complete.
von einem verifizierten Reisenden
Veröffentlicht am 10.12.2023 auf Expedia
The hotel was undergoing major reconstruction. And while we were generally warned of this the management at the hotel did not clearly communicate what this entailed. We received less than 24 hours notice that all water would be unavailable for an extended period of time and no forewarning that we would be trapped and unable to leave for 1/2 hour for helicopters to drop off equipment. We almost missed our flight
Kommentar von Hotelmanagement
13.12.2023 von Operations Management Team, Hotelmanagement
Hello Sue,Thank you for taking the time to share your feedback regarding recent stay with us. Your feedback is very much appreciated and certainly valuable in monitoring our performance. Please accept my apologies for any inconvenience and aggravation you experienced regarding the shortcomings you described. The delivery of this information was sudden due to the emergent issue on property. I have forwarded your comments to our leadership team to review our best policies for providing this information to guests and assist in limiting the impact on guests in the future. It is most disappointing to know that we failed to provide the level of service expected of a Hyatt hotel and you left with an unfortunate experience and feeling for our resort. We do hope once the renovations complete you look to us for your next stay in Scottsdale, and we absolutely will be working diligently to provide a far elevated service in the future.
von einem verifizierten Reisenden
Veröffentlicht am 06.12.2023 auf Expedia
The hotel is under major reconstruction. No restaurants, no pools, couldn’t get door keys when checked in. When mentioned they said Oh you booked with Expedia but if you would have booked online w Hyatt it was a note about the very limited access there. Expedia did r say Nothing about it and instead showed all the wonderful features at the hotel even though you knew it wasn’t available. Bad on Expedia not informing us. Cheap of you.
Kommentar von Hotelmanagement
09.12.2023 von Front Office Team, Hotelmanagement
Hello Joran,Hello from Hyatt Regency Scottsdale! I hope this email finds you well. I received your response to a survey regarding your recent stay with us. I want to thank you for choosing Hyatt; however I also want to express my sincerest apologies that your stay was less than perfect. Per your comments about our renovations, I would like to apologize for your experience. We truly wish that I had been better communicated during your booking. Please do know that all of your comments are taken very seriously as we use them as training tools to better our staff as well as the service we provide. I feel terrible that your stay didn't go as planned but I truly hope you were able to find some time to relax and enjoy Scottsdale. We appreciate your feedback, and we hope we have the opportunity to better service you on your next visit.
von einem verifizierten Reisenden
Veröffentlicht am 04.12.2023 auf Expedia
The entrance to the self parking, fix the box that’s broken. Looks really bad. Big sore eye amidst the beautiful property.
