Grand Palladium Bávaro Suites Resort & Spa - All Inclusive Bewertungen

Estimada Corinna,Gracias por sus puntuaciones, esto nos motiva a seguir realizando nuestro mejor esfuerzo para cumplir con las expectativas de cada uno de nuestros distinguidos huéspedes. Saludos cordiales,D. CruzHospitality Advisor

Dear Stefan,Thank you for taking a moment to write your review, we offer an apology for not providing you with the stay you anticipated, guest feedback is our best resource to improve and achieve superior satisfaction, rest assured we will continue to work hard to achieve the quality of service that all of our valued guests deserve. Regarding your perception about our gastronomy offer, we would like to express our stance replying to your version exposed above since health and wellbeing from our guests is a top priority. Our hotel is audited by HS Consulting, a worldwide recognized company that follows the HACCP methodology, Hazard Analysis, and Critical Control Points. This System is being managed on a daily basis to provide a significantly reduced risk from illness caused by food. Therefore, all our consuming products or ingredients are being subject to strict sanitary controls which shows that we our resort is listed as a safe hotel and certified by HS Consulting for its quality and high international standards. Additionally, our F&B Management together with the quality department actively monitors food safety and hygiene during the whole logistic process. Anyway, our quality department will be working on the described details related to your last experience to determine a thorough investigation to guarantee our privileged guests the best quality in our services. In addition, we regret that you were not pleased with the service in certain areas, even though Palladium Hotel Group offers its employees constant service-oriented training and the highest quality standards. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.We would be honored to welcome you back to show you that the occurrences from your recent stay are not representative of the high-quality service we are accustomed to providing in our properties. Kindest regards! Y. Jiménez Hospitality Sr. Advisor

Sehr geehrter Herr Rofl, Vielen Dank, dass Sie Ihre Erfahrungen im Grand Palladium Bavaro Suites Resort & Spa teilen und zur ständigen Verbesserung unseres Services beitragen. Wir freuen uns, Ihnen mitteilen zu können, dass Ihr Aufenthalt bei uns sehr zufriedenstellend war und Sie bis auf einige Details, für die wir uns aufrichtig entschuldigen, eine schöne Erinnerung mit nach Hause gebracht haben. Wir werden an jedem der Punkte arbeiten, die verbessert werden können um Wiederholungen zu vermeiden und zu wahren Stärken zu machen, vielen Dank für Ihr wertvolles Feedback. Wir arbeiten jeden Tag daran, Kunden zu Fans zu machen. Wir hoffen, Sie geben uns die Gelegenheit, Sie wieder im Grand Palladium Bavaro Suites Resort & Spa begrüßen zu dürfen. Mit freundlichen Grüßen! M. Victoria Vargas

Estimado Alexander,Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

Dear David,Thank you for bringing your concerns to our attention, and we apologize for the negative aspects of your experience. Your feedback is essential for us to address and improve the areas where we fell short. We understand that issues with outdated rooms, weak room service, and perceived staff indifference impacted your stay.We take your comments seriously and will share them with the relevant teams to ensure necessary improvements.Once again, we apologize for any inconvenience you faced during your stay, and we appreciate your feedback as it helps us enhance the overall guest experience.We look forward to the opportunity to welcome you back and show you that your concerns have been addressed seriously.Kind regards! Y. JiménezHospitality Sr. Advisor

Dear Igor, We sincerely apologize for the inconveniences you experienced during your stay at our resort. Your feedback is crucial to us, and we want to address each concern you raised.Firstly, we deeply regret the unfortunate incident of food poisoning that affected your wife. The health and well-being of our guests are of utmost importance to us, and we assure you that we are investigating this matter thoroughly to prevent any recurrence.We also apologize for the initial challenges with locating your reservations and the inconvenience caused by the room change. We understand the difficulties you faced with the broken shower, AC, and TV, and we are committed to addressing these maintenance issues promptly to enhance the overall guest experience.Regarding the cribs, we apologize for the delay in delivering them to your room. Your feedback highlights areas where we need to improve our service efficiency, and we appreciate your patience.We take your comments about the quality of food seriously and will work closely with our culinary team to ensure that our offerings meet the high standards we strive for. Your specific concerns about privacy and the comfort of our beds are duly noted, and we will take immediate action to rectify these issues.It is disheartening to hear that your overall experience did not meet your expectations, especially during a family trip. We are committed to making the necessary improvements to provide a more enjoyable and comfortable stay for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Sincerely,Y. JiménezHospitality Sr. Advisor

Dear Stephanie,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards! Y. JiménezHospitality Sr. Advisor

Dear Patricia E., Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards! Y. JiménezHospitality Sr. Advisor

Dear Jeffrey, Thank you for sharing your feedback on your recent stay at Grand Palladium Bávaro Suites Resort & Spa. We regret to see a 1/5 score and apologize for any disappointment you experienced. Your satisfaction is our priority, and we would appreciate more details to address your concerns promptly. We hope for the opportunity to welcome you back for an improved experience.Sincerely,