Basierend auf 36 geprüften Bewertungen
4,2 Sauberkeit der Zimmer
4,2 Service
4,0 Komfort der Zimmer
3,9 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 21.02.2020 auf Hotels
Kommentar von Hotelmanagement
02.03.2020 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you for the review. We are glad you had a pleasant stay. Welcome back in the future! Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden
Veröffentlicht am 11.01.2019 auf Expedia
The employees of the hotel were extremely friendly and always keen to help us with anything we needed. The breakfast was great, many options and more than enough. I loved the balcony in our room, the staff was happy to bring us chairs to the balcony. We really enjoyed our stay in the hotel. We would definitely stay there again. The only minus was, that it was quite expensive during the new years week and that you could smell the canalization from time to time in the bathroom.
Kommentar von Hotelmanagement
18.01.2019 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you for your feedback here on expedia.com. We are glad you liked our hotel and had a pleasant stay with us. Your comments are heard and will be used for our improvements. Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden
Old good hotel
Veröffentlicht am 19.02.2022 auf HotelsOld good hotel. Good location for ski in/ski out. Ski depot is small. Room could be organized in practical way and furniture could be refreshed. Spa is simple one.
von einem verifizierten Reisenden
Veröffentlicht am 16.03.2020 auf Hotels
The rooms had lots of storage space for luggage. Beds and pillows were a bit hard but ok. No safe to lock valuable stuff in.
Dinner was good but serving hours a bit short. Not the best service in the restaurant and in the reception.
Nice spa!
Kommentar von Hotelmanagement
28.04.2020 von TatoGugen, Hotelmanagement
Dear guest, thank you for your feedback. We are glad you had a great overall stay with us. We do have safes in all rooms. Your review is anonymous and I cannot check in which room you stayed to double check. We hope to see you back soon! Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2020 auf Hotels
Kommentar von Hotelmanagement
08.01.2020 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you for the 10-point review. We are glad you had a great experience at the Hotel Carpe Diem Gudauri. Looking forward to welcoming you back in the future! Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden
Veröffentlicht am 02.01.2020 auf Hotels
Kommentar von Hotelmanagement
04.01.2020 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you for your review. We would love to hear more of your experience. Should you like to share your thoughts, please do not hesitate to get in touch with me. Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden
Be Warned
Veröffentlicht am 01.01.2020 auf HotelsAs a family of 6 we did a lot of research before going to Gudauri. Carpe Diem website promises a swimming pool, a sauna and a bar. Three things important to our family holidays. Imagine our disappointment when we arrived to find no bar at all and a pool and sauna still under construction!
Communication is much to be improved as we were told every day by the reception staff that ‘the pool will be open tomorrow’! False promises and fake smiles.
The resort is isolated from the village and without a bar it is a real inconvenience to walk 20 mins every night to the Ski Village for a decent bar.
The food is poor. Cold chips and pasta on offer at breakfast! The coffee machines are painfully slow and guests queue for a half cup. Popular dishes are not replaced quickly enough and anyone late for breakfast will find odd scraps only.
The ski hire shop was also still under refurbishment and the staff lacked all knowledge of the resort ski runs and lifts open etc!
Simple basic conveniences had been overlooked. Eg. Mirrors in the rooms, hooks in the bathroom to hang towels, no curtains at the upstairs bedroom windows, no thought given to fire escapes in the upstairs bedroom (of exec suites).
The GM was hugely apologetic and empathetic but that only goes so far and sadly the owners do not appear to be listening or empowering him to improve the situation and save the poor reputation of this resort hotel.
Give this one a miss for another 6 months would be our advice
Kommentar von Hotelmanagement
04.01.2020 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you very much for your feedback. Your comments came as a huge disappointment to all of us as we work day and night to make the stay of our guests very special. We did have a bar but removed the information about it from our website and all booking websites the day we started the renovation. The spa centre is now up and running and I hope you will visit us again to check it out. Our hotel holds the ISO 9001:2015 certificate for establishing and applying a Quality Management System. As part of the process of acquiring the certificate, we implemented the safety and security system, including the signs for the fire escapes. Your comments regarding the food are heard and I will deliver them to our team. I would like to personally meet and greet you should you decide to give us another chance in the future. Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden aus Oslo
Veröffentlicht am 31.12.2019 auf Expedia
Greit nok med kort avstand til det ene skitrekket. Savnet det sosiale.. Vil du se mer mennesker og ha litt variasjon i kosten er New Gudauri et mye bedre alternativ med flere hoteller, restauranter, barer og butikker. Herfra kommer du i tillegg til en bedre posisjon i skianlegget med gondolen.
Kommentar von Hotelmanagement
04.01.2020 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you very much for your feedback. I am glad you had a good stay with us. Your comment regarding the food is heard and will be used for our improvements. Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden
Veröffentlicht am 29.12.2019 auf Hotels
The website promises a pool a sauna and a bar however, sadly none of these things were available. The food is poor and rooms lack basic things like a mirror, hooks for hanging wet towels, curtains and decent pillows!
Kommentar von Hotelmanagement
30.12.2019 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you very much for your feedback. Our Spa centre is not ready yet. It is written on our website that it will open on 31st December. We probably had the bar when you saw it on our website, but it is also under renovation and had been removed from the website the day renovation started. We will consider the rest of your comments for our improvements. Best regards, Tato Gugenishvili, Marketing Manager
von einem verifizierten Reisenden aus Yokohama, Japan
Veröffentlicht am 29.08.2019 auf Expedia
really nice. dinner and breakfast are really good, room is very clean and comfortable.
Kommentar von Hotelmanagement
16.09.2019 von Tato Gugenishvili, Hotelmanagement
Dear guest, thank you very much for the 5-pint review. We are glad you had a great experience at the Hotel Carpe Diem Gudauri. We are looking forward to welcoming you back soon! Best regards, Tato Gugenishvili, Marketing Manager
