Basierend auf 1.388 geprüften Bewertungen
2,9 Sauberkeit der Zimmer
3,5 Service
3,0 Komfort der Zimmer
2,6 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 15.09.2023 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 24.01.2024 auf Expedia
It was very quiet and the space was amazing. I had a very restful night. Honestly i was pleasantly surprised given the neighborhood
Kommentar von Hotelmanagement
24.01.2024 von GM, Hotelmanagement
Dear Yesenia, That's a fantastic review! Our staff truly appreciates your kind words. We work diligently to ensure that every guest has an experience similar to the one you described. Thank you so much for choosing to stay with us and for recommending our hotel. We hope to have the pleasure of welcoming you back soon. Best, Lisa Tymann General Manager
von einem verifizierten Reisenden
Adequate
Veröffentlicht am 22.01.2024 auf HotelsNot in the best part of town but close to I-80 without the noise. Super quick in the morning to get to the airport
Kommentar von Hotelmanagement
22.01.2024 von GM, Hotelmanagement
Dear Lisa,We are thrilled to hear from you and to learn that our location was convenient for your trip while visiting our city. We appreciate your kind review and hope you will think of us again should you return to Reno. Sincerely,Lisa TymannGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Hotels
Kommentar von Hotelmanagement
24.01.2024 von GM, Hotelmanagement
Dear Huan, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Lisa Tymann General Manager
von einem verifizierten Reisenden
Veröffentlicht am 20.01.2024 auf Expedia
Cheap effective, great place to stop and play conveniently. However high crime area outside., security is great though!
Kommentar von Hotelmanagement
21.01.2024 von GM, Hotelmanagement
Dear Anthony, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Lisa Tymann GM
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Expedia
Lady at front desk was very kind when we arrived in the later hours and assisted us immediately
Kommentar von Hotelmanagement
17.01.2024 von GM, Hotelmanagement
Dear Melissa,We appreciate your kind rating and are thrilled to learn that our team had a positive impact on your stay. It was a pleasure to have you as our guest, and we would love to welcome you back in the future.Best,Lisa TymannGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Kommentar von Hotelmanagement
16.01.2024 von GM, Hotelmanagement
Dear Adolfo,Our aim is to provide a comfortable experience to all our guests, so I apologize for any discomfort or inconvenience you may have faced during your visit. We are grateful for your valuable feedback and hope to improve our services to better serve you when you visit us again in the future.Sincerely,Lisa TymannGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Hotels
Kommentar von Hotelmanagement
17.01.2024 von GM, Hotelmanagement
Dear Araceli,We can't thank you enough for your patronage and for sharing this great 10/10 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Lisa TymannGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024 auf Expedia
Kommentar von Hotelmanagement
16.01.2024 von GM, Hotelmanagement
Dear Julio,We strive to provide excellent service and it is with great regret that we learn you did not enjoy your stay. Your feedback is important to us and we would be happy to discuss this further with you. Thank you for choosing to stay with us.Sincerely,Lisa TymannGeneral Manager
von einem verifizierten Reisenden
Dealt with it!
Veröffentlicht am 14.01.2024 auf HotelsWaited for customer service to check us in and security was watching desk approximately 30 min wait!
TV didn’t work one of the days!
Had to get coffee and clean towels as no one to deliver to room!
To many individuals hanging out and around that weren’t staying there!
But on the positive side staff friendly but not too helpful as not enough staff!
Kommentar von Hotelmanagement
15.01.2024 von GM, Hotelmanagement
Dear Janice,I'm sorry to hear that your stay with us was not enjoyable and that we let you down. As a hotel, we strive to provide the best possible experience for our guests, and it's disappointing to hear that we fell short in your case. Please accept my apologies for any issues you experienced during your stay. I hope that we can have the opportunity to make it up to you in the future and leave you with a more positive impression of our hotel.Sincerely,Lisa TymannGeneral Manager
