No electricity no WiFi no water only lies
Veröffentlicht am 06.09.2020 auf Hotels
The hotel went out of electricity and wifi during the evening. The electricity went back after 30 mins but the WiFi did not. We had to walk to a different restaurant to send emails around 11pm. The staff promised that the WiFi will be back morning at 8. Am but we waited until 12, not only did WiFi never back, electricity went out again at 10.30. Even water went out at 11 so I could not finish my shower and used bottled water to flush. We decided that we want to stay in a different hotel but the staff refuse to refund future nights. He kept lying to us that the it would be fixed in 10 mins while nobody came to fix and they contacted nobody. They also lied that the whole city is out of electricity and WiFi but when we walked 100 meters to the next hotels, there are WiFi and electricity. The location is also hard to find and there is no guidance about how to reach.
Kommentar von Hotelmanagement
06.09.2020 von summer dream , Hotelmanagement
Hello!
Look,about the electricity he just went for one hour and when you live the hotel after 10 minutes electricity come back again . For wi fi you are right . and we didnt lie you for nothing, it was true that the problem for electricity was in the center . we conact so many people to fix it but nothing it wasnt our fault . about the location its so easy to find it , enough to loog in google maps and you find us so easy .
We are so sorry and thank you very much!