Veröffentlicht am 23.12.2023 auf Expedia
The staff was friendly and kind! The room was nice and clean, the lobby was fun, and we loved the streaming ability of the TV.
Some downsides, the AC system is very loud. Their bar was closed due to Covid (12/23/23), but they had a drink fridge in the lobby. Due to an emergency fire, the hallways and elevator smelled of smoke our entire stay. Our room window was opened to rid of the smell, but unfortunately laundry facility was shut down.
Overall the stay was fine, wonderful staff but not the loveliest or safest hotel.
Kommentar von Hotelmanagement
27.12.2023 von Amara. General Manager , Hotelmanagement
Hello Rowena,Thank you for taking the time to share your feedback with us. We are delighted to hear your positive comments about our friendly and kind staff, the cleanliness of the room, the vibrant lobby, and the TV's streaming capabilities.We sincerely apologize for any inconvenience caused by the loud AC system. Please be assured that our maintenance team will promptly follow up to ensure that the issue is resolved. We also regret your disappointment with the closure of the food area, we hope you were able to enjoy the local dining options. Finally, we apologize for any distress caused by the smoke from the malfunctioning laundry unit during your stay. The safety and well-being of our guests are our highest priorities, and we are repairing the malfunctioning unit.Once again, we apologize for any inconvenience you encountered during your stay. We genuinely hope to have the opportunity to welcome you back and to provide you with an improved experience. Regards,