The hotel's appearance from the outside was perfect, but when you enter the rooms, they are outdated. This hotel needs urgently tender loving care. The ice maker was out of order and I ordered ice and they brought me a bag with ice which I considered was the cause of my illness because it was in a regular bag and I think it was not clean. I had to change my days in the hotel because I got sick of my stomach.
Kommentar von Hotelmanagement
14.01.2024 von General Manager, Hotelmanagement
Dear Maria,Thank you for offering feedback about your recent experience with us. First and foremost, we hope you're feeling better. We're sorry you were disappointed with your stay. While not a common occurrence for our guests, your comments are important to us as we continuously work to improve our accommodations. Please know we follow industry standards for health and cleanliness. Given another opportunity, we hope we can host you for the visit you expected. Warm Regards,Shauna CallahanDirector of Rooms