Very bad experience
Veröffentlicht am 23.12.2023 auf Hotels
I picked this hotel only because I had a very good experience in rooms hotel Kazbegi.
But service of rooms hotel in Tbilisi was very bad.
1. I asked to send 2 towels and 2 bottle of water to my room. But this never served. (22nd, Dec, around 5:30pm)
2. When I had dinner at the 1st floor restaurant, the waiter was unfriendly in general (except the restaurant front lady manager). Even the staff who checked out my bill, he left my receipt without looking at my table. So I received the receipt on the floor. Do I have to take this..?
3. This one is I'm not sure that if the hotel was fully booked or staff's preference. But I got the most far room from the elevator. At first, I thought this was okay but after experience above service, now I kinda think this might be racism from the staff.
The front staff was also not friendly at all.
I met wonderful people and good experience in Tbilisi. But only thing that I regret is stayed at the rooms hotel.
Kommentar von Hotelmanagement
18.01.2024 von The ROOMS Team, Hotelmanagement
Dear Guest, Thank you for choosing ROOMS Kazbegi and ROOMS Tbilisi for your stay, and for sharing your detailed feedback. We sincerely regret the inconveniences you experienced during your time with us.We are actively investigating the issues you've highlighted, including the service lapses and room allocation concerns. Please be assured that the checkout procedure is standardized and applies equally to every guest.As a gesture of our commitment to your satisfaction, we would like to extend a personalized stay arrangement and a discounted offer for your next visit to any of the ROOMS properties. We want to assure you that any perception of racism is not aligned with our values, and we take this matter seriously.We hope for the opportunity to host you again, providing an improved and enjoyable experience. Should you have any further concerns or specific requests, please feel free to reach out to us. We look forward to welcoming you back, whether in Tbilisi or at any of our properties within the ROOMS group.Sincerely,The ROOMS Team