Disappoitment
Veröffentlicht am 29.08.2023 auf Hotels
Honestly, it was a little disappoitment compare to other bookings:
we stayed here for 6 nights in the 2 bedroom villa.
Breakfast: long waiting time for the food, one day even more than 1 hour! After complaing on the recepction, we received advise to book the breakfast one day before on the exact time e.g. 9am., but still I missed some good time management.
Hot water: we had trouble with hot water in both rooms, after few minutes we had only lukewarm water.
Equipment: some of the furniture needs to be renewed
Kommentar von Hotelmanagement
30.08.2023 von Dedary Resort Team, Hotelmanagement
Dear Mr. DanielOm Swastiastu, Warmest greeting from Dedary Resort Ubud managed by Ini Vie Hospitality On behalf of Dedary Resort Ubud Family please allow me to express my sincerest apology since our services did not meet your expectation.It was our passion to delivers an excellent standard during your stay, however unfortunately some part of our services and facilities are not match with your expectation. We keep improve ourselves therefore your valuable feedback is highly appreciated. Trust we never have the intention to let our guest leaving with a disappointment on their heart. Should by any chance in the future you have plan to visit our resort again, we will be more than happy to assist with your reservation and welcoming you back at Dedary Resort Ubud with better services for sure.Thank you - Matur Suksma Warmest regards,Dedary Resort Team