Basierend auf 358 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,6 Service
4,6 Komfort der Zimmer
4,5 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 05.02.2024 auf Ebookers
Sehr gut
Kommentar von Hotelmanagement
16.03.2024 von Sabrina Goffredo - Reservations Manager, Hotelmanagement
Dear Mr. Amir,thank you for choosing Swiss Diamond Hotel for your stay. We are glad to learn that you enjoyed it, and we do hope to have the chance to see you again on another occasion! Best regards,
von einem verifizierten Reisenden
Veröffentlicht am 26.12.2023 auf Hotels
Kommentar von Hotelmanagement
16.03.2024 von Sabrina Goffredo - Reservations Manager, Hotelmanagement
Dear Mrs. Ruth,thank you for the beautiful review about your stay at our property, it means a lot for us! We hope to have the chance to welcome you again for a beautiful experience on the shores of Lake Lugano! Best Regards,
von einem verifizierten Reisenden
Veröffentlicht am 25.12.2023 auf Ebookers
Kommentar von Hotelmanagement
16.03.2024 von Sabrina Goffredo - Reservations Manager, Hotelmanagement
Dear Mr. Abetare,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel; we are pleased to learn that you had an enjoyable stay, and we hope to see you again in the future! Best Regards,
von einem verifizierten Reisenden
Veröffentlicht am 19.12.2023 auf Hotels
Kommentar von Hotelmanagement
16.03.2024 von Sabrina Goffredo - Reservations Manager, Hotelmanagement
Dear Mr. Simone,thank you for sharing your impressions about your stay; we are very happy to learn that you enjoyed it and we do really hope to see you again in the next future! Best Regards,
von einem verifizierten Reisenden
Veröffentlicht am 19.11.2023 auf Hotels
Kommentar von Hotelmanagement
16.03.2024 von Sabrina Goffredo - Reservations Manager , Hotelmanagement
Dear Mr. Luca,thank you for spending your time to write your feedback about your experience at our property. We are really thankful for the score you attributed to our services. Looking forward to welcome you again, Best Regards,
von einem verifizierten Reisenden
Veröffentlicht am 19.11.2023 auf Ebookers
Alles okay!!
Kommentar von Hotelmanagement
16.03.2024 von Sabrina Goffredo - Reservations Manager, Hotelmanagement
Dear Mr. David,thank you for spending your time to share your impressions; we are pleased to learn that you had a pleasant stay and we hope to see you soon in the next future! Best regards,
von einem verifizierten Reisenden
Veröffentlicht am 22.08.2023 auf Hotels
Kommentar von Hotelmanagement
27.08.2023 von Andrea Ferrari - General manager, Hotelmanagement
Dear Guest, Warm greetings from Swiss Diamond Hotel! Thank you for your preference in selecting our hotel for your holiday in Ticino and for sharing your impressions about your overall experience. We highly consider all guest comments, whether if positive or negative and all critical points are carefully analyzed and shared with the management team with the aim of improving our quality standards, therefore we are grateful for your valued support. We are happy as well to take on board any suggestions to improve our services and customer satisfaction. It is our top priority to make sure that every guest who stays here feel at ease and have an amazing and memorable experience. We hope that the positive aspects will be the lasting memory of your stay with us. We are sorry that you were not 100% satisfied on this occasion, nevertheless we hope you will allow us the opporunity of regaining your faith in the high level of hospitality we strive to offer to our guests. Yours sincerely, Andrea Ferrari General Manager
von einem verifizierten Reisenden
Veröffentlicht am 27.07.2023 auf Ebookers
Lage grossartig. Zimmer nicht immer geeinigt. Frühstück okay. Leute sehr nett. Beach super. Essen okay aber nicht 5*.
Kommentar von Hotelmanagement
01.08.2023 von Andrea Ferrari - General Manager, Hotelmanagement
Dear Guest,Thank you for your feedback on your recent stay. We apologize for the issues you encountered. Your comments will be shared with our management team for improvements. Furthermore, we are sorry for any inconvenience caused.Should you choose to return to Lugano, please let us know, and we will ensure that your stay is nothing short of exceptional.Yours sincerelyAndrea FerrariGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 22.07.2023 auf Hotels
Kommentar von Hotelmanagement
01.08.2023 von Andrea Ferrari - General Manager, Hotelmanagement
Dear Guest,Thank you so much for sharing your review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are happy you had nice stay with us and and we are already looking forward to welcoming you back in the not too distant future.Until then, we wish you all the best and safe travels.Warm regards,Andrea FerrariGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 20.07.2023 auf Expedia
Kommentar von Hotelmanagement
14.08.2023 von Andrea Ferrari - General Manager, Hotelmanagement
Dear Guest,Thank you for taking the time to share your thoughts regarding your recent visit to The Swiss Diamond Hotel Lake Lugano..We are sorry to hear you did not have a positive experience during your last visit - we are constantly striving to improve and ensure each of our guests has the best possible stay.We hope that we may have the opportunity to welcome you back to our hotel on a future occasion so that we may endeavor to restore your confidence in us. With my best personal regards,Andrea Ferrarigeneral manager
