Kommentar von Hotelmanagement
21.12.2023 von Paolo P., GM, Hotelmanagement
I regret to learn that your stay with us was not the flawless experience we promised. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Paolo P., GM