Basierend auf 977 geprüften Bewertungen
4,8 Sauberkeit der Zimmer
4,7 Service
4,7 Komfort der Zimmer
4,7 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 24.11.2022 auf Hotels
Kommentar von Hotelmanagement
29.11.2022 von The Guest Relations Team, Hotelmanagement
Dear Nichola Jane, We would like to thank you for taking the time to reach out to us regarding your experience.It is wonderful to hear you enjoyed your stay! Here at The Grand, it is our hope that all of our guests have a memorable and delightful trip while with us and we are pleased to hear that you enjoyed our beautiful and historic hotel. It is lovely to understand that all of your expectations were met and that we truly delivered a five-star service throughout. Do let us know if you have any further inquiries or wish to join us again. We would be happy to assist. We look forward to welcoming you back to The Grand in the future.Kind regards,
von einem verifizierten Reisenden
Top Hotel in York UK
Veröffentlicht am 09.10.2021 auf HotelsSuper Hotel
Personal freundlich und hilfsbereit
Room service und Essen Super
Sehr gut gelegen
Kommentar von Hotelmanagement
23.10.2021 von Isabel - The Guest Relations Team, Hotelmanagement
Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us.
We are beyond delighted to read that you enjoyed a wonderful stay with us. We hope you were able to make some wonderful memories during your time in York.
Once again, we really appreciate your feedback, and we hope to have the opportunity to welcome you back again soon to The Grand.
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Expedia
Kommentar von Hotelmanagement
10.02.2024 von The Guest Relations Team, Hotelmanagement
Dear Aislinn,Thank you ever so much for taking the time to leave us a review.I am thrilled to see that you enjoyed your time with us and we look forward to having the opportunity to welcome you again very soon!Please do not hesitate to reach out to me for any assistance with a future booking.Kindest regards,Antoine EchassouxGuest Relations Supervisor
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Expedia
Great place to stay staff fantastic
Kommentar von Hotelmanagement
10.02.2024 von The Guest Relations Team, Hotelmanagement
Dear Martin,Thank you for taking the time to leave us such a wonderful review on Expedia. I'm thrilled to hear you found The Grand to be a great place to stay and that our team made such a fantastic impression on you. Our staff prides themselves on providing exceptional service, and it's always rewarding to hear when their efforts have been appreciated.Given your positive experience, you might enjoy exploring more of what The Grand has to offer on your next visit, such as our Cookery School. It’s a unique opportunity to engage in a hands-on culinary experience, whether you're a novice or an aspiring chef, making for an unforgettable addition to your stay.We're looking forward to the pleasure of welcoming you back. Should you plan a return visit to York, please feel free to reach out for any assistance you might require in making your stay even more memorable.With my kindest regards,Antoine EchassouxGuest Relations Supervisor
von einem verifizierten Reisenden
Grand by name and nature
Veröffentlicht am 16.01.2024 auf HotelsLovely old hotel kept in immaculate condition in a great spot for visiting York. Friendly and professional staff, great food and drink. Highly recommended!
Kommentar von Hotelmanagement
10.02.2024 von The Guest Relations Team, Hotelmanagement
Dear Gary,Thank you for your exceptional review and for recommending The Grand so highly. I'm delighted to hear that the hotel's historic charm, immaculate condition, and prime location made your visit to York all the more enjoyable. It's also wonderful to know that our friendly and professional team, alongside the great food and drink offerings, contributed to a memorable experience.Given your appreciation for our culinary delights, during your next stay, you might enjoy a visit to Legacy, our Three AA Rosette-awarded restaurant. Legacy offers an exquisite dining experience with modern British and Yorkshire-inspired tasting menus, perfectly complemented by an exceptional wine list, set in an iconic setting. It's an ideal way to celebrate any special occasion or simply to treat yourself to a new culinary adventure.We look forward to the opportunity to welcome you back to The Grand for another grand experience. Should you plan another visit to York, please do not hesitate to get in touch.With my kindest regards,Antoine EchassouxGuest Relations Supervisor
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Staff was really nice hotel room was clean
Kommentar von Hotelmanagement
24.01.2024 von Guest Relations Supervisor, Hotelmanagement
Dear Kev,Thank you for your kind review following your recent stay at The Grand. I am thrilled to hear that you found our team to be welcoming and that your room met our high standards of cleanliness.We look forward to the opportunity of welcoming you back. Should you plan to return to York, please do not hesitate to contact us for any assistance with your arrangements.With my kindest regards,Dylan CottrillGuest Relations Supervisor
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024 auf Expedia
Well proportioned comfortable room and bed, but took time to warm up. Good breakfast and staff were efficient. The bar area was small and not particularly well furnished which meant when it was busier we were offered a table in the corridor which is not what you expect in a five star hotel. The spa was disappointing and overbooked you were allocated an hour time slot by booking in advance. The location of the hotel is excellent being close to the railway, all of the main attractions and the shopping and eating areas. However, despite the existence of a pool and spa, there was no exceptional service or amenity which you would normally associate with a five star hotel. I would try somewhere else next time.
Kommentar von Hotelmanagement
24.01.2024 von Guest Relations Supervisor, Hotelmanagement
Dear Carol,Thank you for sharing your experience at The Grand. I am pleased to hear that you found your room comfortable and our breakfast to your liking, and that our team provided efficient service.I appreciate your feedback regarding the warmth of your room and the bar area. Please rest assured that we continually strive to ensure the highest standards of comfort and hospitality. Regarding the spa, we aim to provide a tranquil and exclusive environment for all our guests, hence the time slots. I understand your concerns and will certainly pass on your comments to the spa team for review.We would be thrilled to have another opportunity to welcome you and provide you with the exceptional service that The Grand is known for. Should you plan to return to York, please do not hesitate to reach out for any assistance with your arrangements.With my kindest regards,Dylan CottrillGuest Relations Supervisor
von einem verifizierten Reisenden
Veröffentlicht am 13.01.2024 auf Hotels
Amazing hotel and experience
Kommentar von Hotelmanagement
24.01.2024 von Guest Relations Supervisor, Hotelmanagement
Dear Andrea,I am delighted to hear that your stay at The Grand was a truly amazing experience. It is always a pleasure to receive such positive feedback.As you enjoyed your time with us so much, may I suggest exploring the culinary delights of our Cookery School on your next visit? It is a unique opportunity to engage in an immersive gastronomic experience, guided by our expert chefs, offering a range of courses that cater to both novices and more experienced cooks. It would be a wonderful way to add an extra dimension to your next stay.We look forward to the opportunity of welcoming you back to The Grand. Should you plan to return to York, please feel free to reach out for any assistance with your arrangements.With my kindest regards,Dylan CottrillGuest Relations Supervisor
von einem verifizierten Reisenden
Veröffentlicht am 09.01.2024 auf Hotels
Kommentar von Hotelmanagement
09.01.2024 von Savannah Borg, Hotelmanagement
Dear Martin,Thank you for your succinct yet highly appreciated 10 out of 10 rating for your recent stay at The Grand. It's always a pleasure to see such positive feedback, and I'm thrilled to know that we met your expectations in every way.On your next visit, why not explore our unique feature - The Cookery School at The Grand? It's an engaging way to dive into the world of culinary arts, offering a range of courses suited for both beginners and experienced cooks. It's a fun and educational experience that could add an extra special touch to your stay.We eagerly anticipate your next visit and the opportunity to make it even more memorable. With my kindest regards,Savannah BorgGuest Relations Executive
von einem verifizierten Reisenden aus Bradford
Veröffentlicht am 07.01.2024 auf Expedia
Amazing hotel which I highly recommend. Valet parking exceptional. No VIP upgraded offered which is strange due to time of year. 5 mins walk over the bridge to the hustle and bustle of the Shambles- a must to visit- Harry Potter style! Cut & Craft a must for fabulous food and drinks.
Two things that spilt the Saturday night stay though, the AC heat didn’t work when we arrived back from being out and about and also room 139 and any others at the back of the hotel was very abruptly woken up at 8.30 for 30 mins listening to bin wagons emptying.
Kommentar von Hotelmanagement
08.01.2024 von Savannah Borg, Hotelmanagement
Dear Danielle,Thank you for your wonderful review and recommendation of The Grand. I'm delighted to hear that you found our valet parking exceptional and enjoyed the convenient location near the Shambles.I appreciate your feedback regarding the VIP upgrade and the issues with the air conditioning and noise disturbance. Please rest assured, we maintain high standards for guest comfort and these concerns will be noted for continuous improvement.If you plan to return to York, please do not hesitate to get in touch. We would love the opportunity to welcome you back and ensure an even more memorable experience.With my kindest regards,Savannah BorgGuest Relations Executive
