Well, what a dreadful, dirty experience staying at The Terrace Hotel was!
I took my daughter and 2 Grandchildren for a surprise trip to the Pageant, we arrived Friday at 6pm to be told that the carpark was full and I would have to park on the street. It was not stated that spaces were limited on the website and that you should book ahead.
Man behind desk was quite surly, after 2 hours of travel, not what you want.
I then booked breakfast for Sunday morning.
When we got to the room it was quite disgusting, it needed a good clean.
Stained cushions and curtains.
The bathroom had black mould and the floor was disgraceful.
Cigarette butts on balcony and all over the tin roof under it.
The conditioner in shower was curdled, gross.
We arrived back after the Pageant at 11am, our room had yet to be cleaned. We were just settling down for a rest when housekeeping came. I asked nicely if she could please give us an hour. I got a look from the woman that was almost an eye roll but she agreed to come back later. She didn’t return.
We left after lunch and on the way out I asked at reception if he could have someone clean our room please, he said yes. It never got cleaned.
Our bins were full, our toilet paper ran out, it was awful.
Under the bed was sickening, popcorn, pencils, dust and filth, not ours.
Sunday morning and we head down for breakfast to be told that there was no booking and the dining room was full but we could eat outside, in the cold, if we wanted.
Worst experience ever!
