24. Juli 2019 von reception
Dear guest, Thank you very much for your review, as it helps us a lot to improve our service! Good to see that you liked the kindness of our staff, that makes us proud. As for the stairs we are very sorry however as our canalhouse being a monument we are not allowed to add lifts to the building. We try to help our guests as much as possible with luggage and other services which will make your stay as pleasant as possible. Kind Regards,