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"The rooms were new, well finished and decorated. The hotel decor overall was stunning, finished to high standards in a modern design. However, this ho
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Von einem verifizierten Reisenden am Wed 26 Aug 2020
Bewertungen für DoubleTree By Hilton Antalya City Centre basierend auf 4 geprüften Bewertungen
Bewertungszusammenfassung
3,0
von 5
3.0 von 5.0
Sauberkeit der Zimmer5.0 von 5.0
Service3.0 von 5.0
Zimmerkomfort0.0 von 5.0
Allgemeiner Zustand4.5 von 5.0
Gästebewertungen für das DoubleTree By Hilton Antalya City Centre
Alle (2)
4 von 5
Gepostet von einem verifizierten Reisenden am 21. Aug. 2020
War diese Bewertung für dich hilfreich?
Kommentar von Hotelmanagement
22. Aug. 2020
von DTBH ANTALYA CITY CENTRE
Dear Guest,
First of all, thank you for choosing DoubleTree by Hilton Antalya City Center in your stay. Your evaluations will motivate us to take our service quality to the next level. We sincerely would like to inform you that we will be happy to welcome you to our hotel again.
Regards,
3 von 5
The rooms were new, well finished and decorated. The hotel decor overall was stunning, finished to high standards in a modern design. However, this hotel really fell in terms of service. When we arrived, no one greeted us at the cab or even helped us unload our suitcases. We don't normally mind, but when you opt for a 5* hotel, you expect the 5* standards of service. Check in was quick, but no induction provided whatsoever. Which meant we had to find out ourselves about the amenities that were available in the hotel. We asked for the sofa bed in the room to be set up but this was not done so. We asked several times until a final phone call was made at 10.30pm asking for them to come and do it ASAP as we had been waiting and had 2 children who were waiting to sleep. Breakfast was mediocre, not many options and it was the same thing everyday. It was served to you by very disgruntled employees. You weren't seated at your table, but expected to find one and seat yourself, which is fine but then no one served us or asked us what drinks we would like for at least another 20 minutes. By the time we came back with our breakfast, a few occasions when we had breakfast without the kids, our tables were then taken by others as there was no way to distinguish which table was available or not. Rooms weren't cleaned to the standards we are used to, they just made beds and changed towels if we asked. The room wasn't hoovered or tidied otherwise. It's such a shame and a let down for Hilton.
Gepostet von RJ aus London am 26. Aug. 2020
War diese Bewertung für dich hilfreich?
Kommentar von Hotelmanagement
27. Aug. 2020
von DTBH ANTALYA CITY CENTRE
Dear Guest,
First of all, thank you for choosing DoubleTree by Hilton Antalya City Center in your stay. Your evaluations will motivate us to take our service quality to the next level. We sincerely would like to inform you that we will be happy to welcome you to our hotel again.
Regards,
4 von 5
Room and condition were great: spacious, comfortable and clean.
The hotel is very new (opened August 2019) and some things were not smooth, e.g. cleaning service paid no attention to green light (5 hours on but no one cleaned the room until requested by phone).
Quality and selection of breakfast was not as good as in other 5-star hotels in Antalya, maybe worth 2 or 3 stars.
Strange welcome at check-in: "Welcome dear guest, but you are not allowed to bring food into the hotel for health and safety reasons(!); if you do it will be removed at the door!"
Gepostet von einem verifizierten Reisenden am 16. Sep. 2019
War diese Bewertung für dich hilfreich?
1 von 5
They don't allow any external food and drink in the rooms including drinking water which is confiscated at reception. Terrible
Gepostet von einem verifizierten Reisenden am 24. Aug. 2019
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
