This property was advertised as a luxury rental, but what we experienced was anything but, and it fell drastically short of both the description and reasonable expectations.
Issues Experienced:
Televisions not working consistently all week â With two ten-year-old children, both with special needs, reliable TV service is not a luxury but a necessity. The lack of functioning TVs created unnecessary stress and difficulty.
No maid or cleaning service provided â Despite being advertised as a luxury rental.
No cleaning supplies â Guests were left without even the basics to maintain the rental.
Small, inadequate refrigerator â The listing misled us into believing weâd have proper kitchen accommodations.
Falsely advertised washer and dryer â The main reason we chose this property was the advertised in-room washer/dryer. None existed, either in the unit or the so-called âsister property,â the Tahiti.
Poor window coverings â Shades were improperly fitted, allowing outside lights and early sunlight to wake my children.
Unsafe curtain rods â Sliding door curtain rods were pulling out of the walls, a clear safety hazard.
Ant infestation â The property was infested with ants, which ruined food and caused trauma for my autistic son, who was extremely distressed by the situation.
Misrepresentation of accessibility â The unit was on the second floor, requiring climbing three flights of steep stairs with no elevator.