4/10 – Schlecht
kristine
Mit der Familie gereist
21. März 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sadly once again Zane Grey was another disappointment ! We have stayed there 4 times and the same issues of no hot water , water being turned off , toilet seat broken n repaired with duct tape ( I have pictures) all latches to close windows are broken , on one of the coldest n very windy night the window latch was broken so the window continually slammed into the window sill ! It was so bad and freezing cold and very noisy , I had to complain at front desk fearing the window would break and glass would be in our room , maintenance duct taped the window closed , this is a high end hotel and it was a motel 6 stay at high end prices and no partial refund of any kind . Be warned if you stay there you could have no hotter or water , ants keeping you company , foul tasting tap water when brushing teeth , dangerous hanging wires from TV , a so so free breakfast that had the same items as the day before , not fresh , ! Yes the view is great , yes the front desk , Crystal was a doll , Carl and Enrique the drivers were great, but sadly this is a historical hotel . Zane Grey would be ashamed of the lack of maintenance and numerous issues that are ongoing . I would expect this at a less priced hotel , but 600 a night or more this is indeed very sad . It is shameful that the owners do not care enough to keep this historical property in the best of what is expected for this kind of money. Also we tip generously to the cart drivers , the front desk who are also the maid. Do not stay here !!
kristine
Aufenthalt von 2 Nächten im März 2025
