"Hotel staff were very helpful and sorted out any problem that I may of had very efficiently. One smal problem with a cocktail that I had ordered two n ... " Mehr
9. Okt. 2019 von Nina
Dear distinguished guest , Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. We would do more self-checking in the future to preventing this from happening next time. I am Nina,and I am sincerely hope to serve you personally next time, wish you everything go well.
9. Okt. 2019 von Nina
Dear distinguished guest, thank you for staying at hotel kapok Beijing! sorry for the bed experience that brought to you during your stay with us, we would like to know which room you are stayed in our hotel, I am hotel’s customer service manager Rita, my email is bjota@hotel-kapok.com. We are wondering if you could leave more detailed information to us. for us to improve our service in the future. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
30. Apr. 2019 von Nina
Dear distinguished guest, we want to express our apology to all the unpleasant experience that brought to you during your stay here, room’s cleanness is the basic principal we need to uphold. I have discussed with our relative department regarding to this case and we would improve this thoroughly. I am hotel’s customer service manager Rita, I am sincerely hope to serve you personally next time, wish you everything go well.