Extremely terrible. We arrived at the hotel and we're told that our reservation was canceled even though I didn't cancel my reservation and it didn't skew canceled on my app. I called expedia to see if my reservation was canceled and they also confirmed that it was not canceled. The man was very rude, he just told us that our reservation was canceled and just closed the service Window and walked away. Me, my husband and 2 kids were forced to continue to drive over 6 more hours to our next hotel due to no vacancies in the area , after already driving for 12 hours. I made my reservation months in advance. We have been on vacation for 2 weeks and stayed at various hotels and have had no problem with any of them, until this one. This is completely unacceptable. They put us in a dangerous situation by leaving us with no place to stay for the night and we were forced to sleep in the car at rest stops on the way to our next hotel while being exhausted. Terrible, terrible, terrible. I would give no stars if possible.
