First of all, I was put in a handicap room without a pull out couch (which I needed). When I called the front desk and told them I didn’t have a pull out couch, they assured me that every room on that side had one and they would come to show me. When no one showed up 15 minutes later, I called again and told them That there was definitely NO couch much less a pull out couch in my room. After going back and forth for a few minutes of the staff member telling me I was wrong, she eventually realized she had put me in a handicap room without a couch at all. So, an hour after I checked in, I was finally able to get to a proper room with my party only to find BLOOD on the sheets. To make matters worse, when I told them about the blood, I was brought new sheets by a maintenance employee and told I would need to change them myself because housekeeping was not there at that time (9pm)! I was expected to change dirty sheets with blood on them that was not my (or anyone else in my party) blood!