4/10 – Schlecht
Cristian
Mit der Familie gereist
18. März 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
I wish I was putting a good review. At first the customer service was good and my wife and I and my wife’s service dog were excited. My wife messaged them beforehand letting them know that she’s disabled and that she has a service dog they were thankful we told them. When we got there it a a cute little motel not super fancy but that’s ok we don’t really care for that. We just needed something comfortable for my wife since she’s disabled. When we got there my wife walked in (yes she can walk. But she can’t walk a lot or she will pass out. With a condition that mimics a heart attack. She can’t walk up a flight of stairs ) she wanted to leave her service dog with me since the walk wasn’t too far to the door. Only 5 steps. Eventually we got our code and room number. This is where I am having to make my bad review. I don’t know if this is illegal or not but they literally put us in the top floor where we had to hike 20 stairs. I’ve had to carry my wife and make 100 trips to get our bags. It’s ridiculous. Not only that but we got charged for my wife’s service dog. you can read this again. WE GOT CHARGED FOR MY WIFES SERVICE DOG. definitely not coming back. Another thing. I picked this place for my wife cause I know it reminds her of home and especially her favorite is free breakfast. Until our bacon was raw and the eggs were gray tented. I thought this would be handicap friendly. Definitely isn’t. If you’re handicapped I wouldn’t recommend this place.
