2/10 – Ungenügend
Clara
17. März 2025
The experience was VERY BAD. This is NOT A HOTEL although they sell and send messages like "your hotel reservation". Room was not ready when we got there and they charged a cleaning fee in cash to get it ready. I had to move out before expected because they are not a hotel and I was traveling for medical reasons and needed hotel services. They denied help and refused to have Expedia refund my stay even when they rented the room to somebody else the same moment I left. They took advantage of my situation (my husband had heart surgery) and found a way to get double income for the room.