This stay was one of the worst experiences I have had in my life! We booked a two-week stay during the hottest time of the year and the AC was not working properly. When we communicated the issue to the host, she made it sound like it wasn't a big deal and that I was being picky.
After day miserable nights, the host finally had an HVAC technician come out and of course he found that the AC unit had issues that needed to be fixed, but was not equipped to fix it at the time and would have to come back. I had enough and worked with VRBO directly to get out of the rental, which was also a huge pain.
After nearly four months of back and forth with VRBO, I finally received the full refund for my stay. This was a complete disaster and could have been avoided if the host was quick to fix the problem and didn't insult my intelligence by thinking there was not a real issue with the AC.