2. Apr. 2024 von Ben Douglas

Hi Katja, Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you experienced during your stay.We regret the inconvenience caused by the absence of the baby crib despite pre-ordering it. We also apologize for the cleanliness issues you encountered in the apartment. Maintaining a high standard of cleanliness is paramount to us, and we will address this with our housekeeping team to ensure thorough inspections are conducted before guests arrive.We're pleased to hear that you enjoyed the great view from the apartment. However, we understand that this does not fully compensate for the other issues you experienced.Your feedback is invaluable to us, and we take it seriously as we strive to continuously improve our services and accommodations. We regret that you did not feel taken seriously and assure you that your concerns are important to us.We apologize that we did not meet your expectations on this occasion, and we understand if you choose not to book with us again. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to contact us directly.Kind Regards,Ben DouglasBuilding Manager

13. März 2024 von Ben Douglas

Hi Taika, We sincerely apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the noise disturbance and cleanliness issues you experienced with the first apartment. We're glad we were able to provide you with a different apartment, although we regret that it also had noise issues. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We're pleased to hear that you enjoyed the sauna and swimming pool area. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Kind Regards,Ben DouglasBuilding Manager