I booked thru expedia as I was lining up for my depaerture flight. So i was unable to have any contact with the Hotel for setting up a taxi when I landed. Big mistake! All the other time I needed a driver for whatever my needs the people here were more then accomadating. Had I known that I would have emailed them my itinerary to have me picked up from the airport. But after arriving I sat down with the owner and he set me up with different tours and gave me options for different sites around Egypt, He booked the whole thing, flights, hotels, tours, train, pick up and drop off at every stop and turn at a quite reasonable price! I was more then happy with all the service I was offered during my stay. My brother showed up while I was gone and they even picked him up from the airport (now being wiser in my planning) The location is great as well directly across from the museum and downtown. Views of the Nile. Parliment building. If i know anyone travelling to Egypt they will be on the top of my list for hotel recommandations!