4/10 – Schlecht
Regina
Mit einer Gruppe gereist
25. Sept. 2025
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Do Not Stay at DoubleTree in Colorado Springs
I usually have a good experience at DoubleTree Hotels. Unfortunately that was not the case this time. We were in Colorado Springs to honor fallen firefighters. And were staying for 2 nights. I booked a King Room. When we arrived I was given the room key and was recognized as a "Hilton Honors Member". However when we got to our room they had put us in a room with 2 double beds. I went back down to the front desk and was told I was bumped to a lesser room. They had overbooked and moved people around and Hilton Honors Members get preferred treatment. I said "I AM a Hilton Honors Member" the staff member said, "Oh, but you didn't book directly through Hilton, so we moved you." They also put us next to the elevator (so you can hear the elevator & everyone getting on and off the elevator). I asked for a room not near the elevator. The staff member told me she could move us, but we would have street view. That the room by the elevator at least had courtyard view. Look at the attached photo of the "courtyard view". STOP! No one tried to make any effort to give us what we paid for. The next morning I looked on their website and saw a King Room was available. I asked if we could be moved for our 2nd night and was again told that even though THEIR website showed an available King Bed....they again overbooked and I wasn't worthy enough to be moved to a King Room. I travel a lot and I will never stay at a DoubleTree again.
Regina
Aufenthalt von 2 Nächten im September 2025