2/10 ā UngenĆ¼gend
Michael
Mit der Familie gereist
16. Nov. 2025
VerbesserungswĆ¼rdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I stayed at the Crowne Plaza in Columbus, Ohio in November 2025, and the experience was awful from start to finish. The hotel is advertised as non smoking, yet the smell of marijuana was strong in the lobby when we arrived.
When we checked in, neither of our room keys worked. We went back to the front desk and were given new keys for a different room, but those didnāt work either. On our third trip down, the clerk came upstairs and it took him more than ten tries to open the door. This problem continued the entire weekend, and on our last night it took seventeen separate attempts just to get into the room. He said it was a bad battery, but nothing was ever fixed.
We never received any housekeeping service during our stay. We had to ask for towels ourselves. The remote control had tape holding the batteries in, the room phone was filthy, the wallpaper near the elevator was peeling, and the mini fridge didnāt work.
This hotel is in terrible condition and clearly not being maintained. For the price and the Crowne Plaza name, this was completely unacceptable. I would not stay here again or recommend it to anyone.
Michael
Aufenthalt von 2 NƤchten im November 2025