2/10 – Ungenügend
Mia
Mit der Familie gereist
30. Nov. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The place was down right disgusting. I had to call hotels.com to complain and was very fortunate to get all my money back. I am in a wheelchair and the place knew about this. Plus they knew that I just had a heart attack and that I needed a first floor and still put us in a second floor. They did not care. They put us in the dirtiest room they had with what appeared to have blood everywhere and a pentagon type symbol above the bed. Holes and blood on the sheets, water on the floor. I have video and photos to back everything up. The room was 80 degrees. The manager did not care and showed my son that the room was last clean supposedly the week before but there was no way in the shape it was. I will not recommend this place to anyone ever. It’s against the state and federal law to charge for a service dog which I do have paperwork on and they tried to charge 50 dollars first and then tried to charge 20 dollars. My son informed them they would get reported to the government and shut down if we paid them so the manager took the money out of his own pocket to pay the non-refundable fee. I was forced to make it up to the second floor room my son was going to carry me which he could since I’m only 150 pounds but all the other male guests were outside watching at this time so I sat down on my bottom (I’m a female) and backed up on step at a time. I had a longer dress on and didn’t want them getting a show up my dress.
Mia
Aufenthalt von 1 Nacht im November 2025